This kind of problem has nothing to do with your client or local game installation.
Originally Posted by Arkanasterith
This is a problem with Turbine's character database.
(All of your character's state information is saved there, not on your local system, and is downloaded to your system during that "loading" screen after you select your character. )
You need to submit a TICKET (not a bug report) to Turbine.
Make certain you provide them with as much detail as possible.
I'm guessing that you are a former European (Codemaster's) client. If so, make certain to mention that.
Bill Magill - Mac Player - Old Timers Guild- Gladden:
Valamar: Dwarf Hunter - Level 100
Valdicta: Dwarf Rune-keeper - Level 100
Valanne: Beorning - Level 80