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  1. #1
    Join Date
    Feb 2007
    Location
    Philadelphia, PA
    Posts
    2,649

    avast! virus protection prevents Mac Client startup - An Update Error Occurred

    If you use the avast! for Mac product, it will prevent the Mac Client from contacting patch.lotro.com and updating.

    The end result is the "classic" error: "An Update Error Occurred."

    In the System Preferences control panel for avast!, "Web Shield" is the culpret.
    If you have it enabled, the Mac Client will not get started.

    You can either "disable" Web shield completely, or select "Advanced" and add "patch.lotro.com" (HTTP) to the list of exclusions.
    (For the Bullroarer client also add "moria.patch.lotro.com")

    I assume that this issue will also occur with other anti-virus programs which scan web content.

    If you are having the "An Update Error Occurred" problem, try disabling your anti-virus scanner. If it works, please report your results back to this thread!
    Bill Magill - Mac Player - Old Timers Guild- Gladden:

    Partial cast
    Valamar: Dwarf Hunter - Level 105
    Valdicta: Dwarf Rune-keeper - Level 105
    Valanne: Beorning - Level 91

  2. #2

    Thumbs up Problem solved.

    I added the LotRO patch server to the exclusions for my Avast! web shield, and the problem appears to be solved. The game is now patching as normal. Why it can't tell me when it's blocking something I really don't know. Thanks for your help!

  3. #3
    Thank you for all your help.

    The avast change did the trick. I played around with so many firewall settings, it never occurred to me to change that particular one. I thought webshield was just for regular internet browsers.
    [charsig=http://lotrosigs.level3.turbine.com/0c21400000001e881/01006/signature.png]undefined[/charsig]

  4. #4
    Join Date
    Feb 2007
    Location
    Philadelphia, PA
    Posts
    2,649
    bump.
    Bill Magill - Mac Player - Old Timers Guild- Gladden:

    Partial cast
    Valamar: Dwarf Hunter - Level 105
    Valdicta: Dwarf Rune-keeper - Level 105
    Valanne: Beorning - Level 91

 

 

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