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  1. #1
    Join Date
    Feb 2011
    Posts
    579

    Trouble Buying Turbine Points with Your Credit Card?

    Account Support has received a number of reports of players being unable to purchase Turbine Points through the LOTRO Store with their credit card. For the majority of these cases we have determined that the issue can be resolved by re-entering the credit card information connected to the account.


    If you attempt to purchase Turbine Points through the LOTRO Store and receive an error, please go to myaccount.turbine.com and re-enter your card details. You should do this even if the payment information has not changed. This should resolve the issue, and you can then buy points. If the issue persists, please contact Account Support via the information in my signature.


    -Carpe Noctem
    Last edited by CarpeNoctem; Mar 20 2013 at 11:37 AM.

  2. #2
    Join Date
    Feb 2011
    Posts
    579
    Also, if you have a four digit postal code, please enter an extra 0 (zero) at the beginning of your postal code when re-entering your billing information.

 

 

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