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  1. #1
    Join Date
    Feb 2013
    Posts
    5

    Can't log my "main" (subscribed) account to my.lotro.com or the forums

    Hello,

    I made this new free account out of desperation, since I already made two customer support tickets about that issue (one in December, and one the 7 February 2013) and got no answer at all yet. Nothing.

    I have 3 LOTRO accounts, among which there is a subscribed one. I can't log any of them to the my.lotro.com community site, the error message is "Authentication Failure, please make sure you're using your game login and try again.". I'm am 100% sure I enter the right login credentials, since I can log into the game and into "myaccount.turbine.com" just fine with the same login/password combinations.

    I've tried to reset my password, I've even done the "forgot password" routine to be sure, to no avail. None of my old accounts can access the community site, only this new "free" account. I also tried to clear my cookies, and to use another navigator.

    Could someone from community management look into this? It's not so much for the forums, but I can't participate in lotteries with my "main" subscribed account either right now, which is way more annoying. I'll give details via private message if someone in charge would be so nice to contact me.

    Thanks!
    Last edited by Korrigan_EUR; Feb 18 2013 at 07:44 AM.

  2. #2
    Join Date
    Jul 2011
    Location
    Belgium
    Posts
    689
    I think you have better odds of contacting the devs/admins when you post this issue in the account support section or technical support section (over here).

    Good luck!
    Fordil of Landroval, Minstrel officer of The Alliance

    Check out my Guide for New Players: https://www.lotro.com/forums/showthread.php?507561-GUIDE-New-to-LOTRO-hints-and-tips

  3. #3
    Join Date
    Feb 2013
    Posts
    5
    Ah I thought those forums were restricted for free players - thanks, gonna do that

  4. #4
    Join Date
    Jun 2011
    Location
    London, England
    Posts
    1,105
    Try using your old password for the community site in the meantime. It might not have received the updated password.

  5. #5
    Join Date
    Jan 2007
    Posts
    4,349
    If you have a long (15+ character password) Try logging in without the last character (character in password) or two. The forums and game may still take different maximum lenght passwords.

 

 

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