We have detected that cookies are not enabled on your browser. Please enable cookies to ensure the proper experience.
Results 1 to 25 of 78

Threaded View

  1. #1
    Join Date
    Sep 2012
    Location
    France
    Posts
    683

    Exclamation [SOLUTION] Stuck at 'An update error occured' 50...retry loop, on Launcher

    Having developed this issue myself last Friday after no problems playing since release, I have spent the weekend trying to troubleshoot the problem and now believe I have finally identified at least a workaround, if not a definitive cause (probably only Turbine can do this). This has been confirmed now as working for others with similar issues (including being stuck at an earlier stage)

    Issue: During the launch process of the Mac client LotroLauncher.app (in the Finder named The Lord of the Rings Online™), after connecting to the patch server and Check product stage; instead of progressing to the Login/Password stage the launcher shows the error message;

    An update error occured
    [sic]

    And just repeats a Retry every 60 seconds will no progress. Relaunching will only repeat the loop.

    Workaround: Rename the application from The Lord of the Rings Online™ to The Lord of the Rings Online by removing the '™'. Relaunch the application and it should now progress to Login/Password and allow you to enter the game.

    NOTE: Some players have found that this does not work but doing the same for the lotroclient within the app via Right Click > Show Package Contents does work. The path is;

    /Applications/The Lord of the Rings Online.app/Contents/Resources/lotroclient.app
    Note that in the Finder you will see The Lord of the Rings Online™ as the name, not lotroclient.

    NOTE: This solution was posted for the original direct download from Turbine. It may not work on the Steam download now also available.

    Image: This is the error message on the launcher window;



    Note: This workaround has been confirm to work on this and similar issues during patching and checking before the login/pass stage. There are other options to resolve this issue which are;

    Optional Workarounds

    Launch the LotroLauncher.app directly

    1. Navigate to /Applications > The Lord of the Rings Online™ then right click the app and select Show Package Contents.

    2. Navigate to Contents >MacOS >LotroLauncher (LotroLauncher.app if extensions are shown) and double click to launch directly. This will automatically open Terminal and run the launch sequence. This should result in you reaching the Login/Password stage ready to enter the game.

    You do not have to alter the app name to do this (although that is the neater solution). It is also possible to drag this to the Dock (right or lower part) to make a shortcut.

    Reinstall the Application

    Initially I resolved this after a lot of checks by removing the following (I moved them to a new folder on the desktop);

    /Applications/The Lord of the Rings Online™.app
    (normally this is /Applications/LotroLauncher.app but shows as this with a problem install)

    and all the supporting/related files;

    ~/Library/Application Support/com.turbine.lotroclient
    ~/Library/Caches/com.turbine.lotroclient
    ~/Library/Preferences/com.turbine.lotroclient.plist
    ~/Library/Preferences/com.turbine.LotroLauncher.plis t
    ~/Library/Saved Application State/com.turbine.lotroclient.savedS tate
    ~/Library/Saved Application State/com.turbine.LotroLauncher.save dState
    Then mounting the LotroLauncher.dmg disk image again; Letting the Verify complete (takes a while but important) and copy to Applications by dragging it to the folder on the disk image window (takes a while as a large file).

    Launch the fresh install and let it patch. This time it worked without the error. Just make sure that all the files noted are removed.

    Details:
    This issue is caused because LotroLauncher.app (viewed as The Lord of the Rings Online™ in Applications) is unable to check and confirm correctly the installed files with the Turbine patch server.

    Initially it appears a classic connection issue, but it is not. After doing a lot of troubleshooting tests (Mac maintenance/ troubleshooting checks, firewall/router/traceroute/port/dns checks and then file permissions. Even an incremental removal and swap of all enclosed files/folders did not seem to identify the problem.

    Booting into Bootcamp and connecting first time with the PC LOTRO client confirmed it was not a connection issue. And, having checked all folder/files individually, I noticed the path name was different after doing a fresh install rectified the problem and allowed me to compare the working and non-working apps. BY being able to replace the entire Contents folder and still having the issue, it left only the enclosing package and why I then tried removing the 'tm' which worked.

    That the client was able to connect correctly to the Turbine patch server was confirmed by running a Traceroute;

    Applications/Utilities/Network Utility.app > Traceroute & patch.lotro.com
    Traceroute has started…

    traceroute to serviceengine.turbine.com (74.201.102.11), 64 hops max, 72 byte packets
    1 192.168.0.254 (192.168.0.254) 1.045 ms 0.626 ms 0.623 ms
    2 192.168.254.254 (192.168.254.254) 64.979 ms 68.598 ms 62.291 ms
    3 bzn-6k-5-v201.routers.proxad.net (212.27.55.126) 82.404 ms 65.166 ms *
    4 th2-crs16-1-be1200.intf.routers.proxad.net (212.27.50.193) 65.305 ms 64.666 ms 67.252 ms
    5 te0-7-0-18.338.ccr21.par04.atlas.cogen tco.com (149.6.165.145) 65.388 ms 63.933 ms 63.310 ms
    6 te0-1-0-4.ccr22.par01.atlas.cogentco.c om (130.117.48.145) 64.117 ms
    te0-2-0-3.ccr21.par01.atlas.cogentco.c om (130.117.48.249) 64.282 ms
    te0-1-0-4.ccr21.par01.atlas.cogentco.c om (130.117.2.21) 66.407 ms
    7 te0-4-0-2.mpd22.lon13.atlas.cogentco.c om (154.54.60.217) 72.742 ms 79.375 ms 72.373 ms
    8 te0-0-0-4.ccr22.bos01.atlas.cogentco.c om (130.117.0.46) 146.676 ms
    te0-3-0-4.ccr21.bos01.atlas.cogentco.c om (154.54.30.129) 150.969 ms
    te0-0-0-4.ccr21.bos01.atlas.cogentco.c om (154.54.5.161) 148.330 ms
    9 te3-4.ccr01.bos06.atlas.cogentco.c om (154.54.46.134) 345.112 ms
    te3-2.ccr01.bos06.atlas.cogentco.c om (154.54.46.130) 364.353 ms
    te3-4.ccr01.bos06.atlas.cogentco.c om (154.54.46.134) 210.494 ms
    10 38.104.252.70 (38.104.252.70) 142.701 ms 310.494 ms 218.029 ms
    11 border1.te7-1-bbnet1.bsn003.pnap.net (63.251.128.43) 143.202 ms 154.098 ms 142.623 ms
    12 turbine-7.border1.bsn003.pnap.net (64.95.76.202) 143.923 ms 143.713 ms 142.835 ms
    13 74.201.102.154 (74.201.102.154) 142.418 ms 144.734 ms 144.839 ms
    14 74.201.102.11 (74.201.102.11) 152.051 ms 148.801 ms 142.581 ms
    A fresh install from the LotroLauncher.dmg disk image will show the path to the LOTRO app as;

    Applications/LotroLauncher.app
    It appears something is changed at some point, also even after being able to patch, login and play the game for sometime, where it then shows as;

    /Applications/The Lord of the Rings Online™
    Another symptom appears to be the generation of new empty folder in the app;

    /Applications/The Lord of the Rings Online™.app/Contents/MacOS/<Error: Cannot convert wide char to multi-byte: char 0x00002122 index 42>
    There can be multiple copies of this folder with incremental index xx numbers

    I suspect it is the 'tm' character causing this issue which is related to do with converting wide character to multibyte error as shown in the folder name error.

    This error refers to char 0x00002122 which just happens to be Unicode Character 'TRADE MARK SIGN' (U+2122)

    This error is preventing the patch check process from completing properly, perhaps from the incorrect path name. You can see this happening in the

    ~/Library/Logs/com.turbine.lotroclient/PatchClient.log
    In the first of the two records copied here you can note the name of the app has the 'tm' and end in the error which just repeats. The second does not and connects and completes correctly.

    //****************************** ****************************** ****************************
    000000000.000: preconfigured proxy settings.
    000000000.000: Using settings from INI file [/Applications/The Lord of the Rings Online™.app/Contents/Resources/coreonline.ini], section [PatchClient]
    000000000.000: Importing public key
    000000000.000: Connecting to patchserver at patch.lotro.com:80
    000000001.301: Checking for file patches.
    000000001.301: application directory: </Applications/The Lord of the Rings Online™.app/Contents>
    000000001.301: temp directory: </Applications/The Lord of the Rings Online™.app/Contents/Resources/tmp>
    000000001.301: forward directory: </Applications/The Lord of the Rings Online™.app/Contents/Resources/forward>
    000000001.301: backup directory: </Applications/The Lord of the Rings Online™.app/Contents/Resources/backup>
    000000002.301: Response received from patchserver.
    000000002.301: No file patching necessary.
    000000002.301: Patching files...
    000000002.400: File patching complete. 0 patches applied, 0 bytes downloaded
    000000002.403: Checking for data patches.
    000000002.403: Loading data patch dll.
    000000002.403: Could not init the patchtime manager
    000000002.403: Failed to create a patchtime patching manager in </Applications/The Lord of the Rings Online™.app/Contents/Resources/lotroclient.app/Contents/Resources>: error 0x81930003
    000000062.400: Connecting to patchserver at patch.lotro.com:80
    000000122.400: Connecting to patchserver at patch.lotro.com:80
    //****************************** ****************************** ****************************
    // Filename: /Users/simon/Library/Logs/com.turbine.lotroclient/PatchClient.log
    // Description:
    // Version: Portal:
    // Process ID: 1035 (0x40b) Thread ID: 3079 (0xc07)
    // Log Creation Time: Mon Nov 19 00:36:43 2012
    // Current Time - System: Mon Nov 19 00:36:43 2012 Game: 000000000.000
    // Times wrapped: 0 Writes: 0 Bytes Written: 0
    //****************************** ****************************** ****************************
    000000000.000: preconfigured proxy settings.
    000000000.000: Using settings from INI file [/Applications/The Lord of the Rings Online.app/Contents/Resources/coreonline.ini], section [PatchClient]
    000000000.000: Importing public key
    000000000.000: Connecting to patchserver at patch.lotro.com:80
    000000001.301: Checking for file patches.
    000000001.301: application directory: </Applications/The Lord of the Rings Online.app/Contents>
    000000001.301: temp directory: </Applications/The Lord of the Rings Online.app/Contents/Resources/tmp>
    000000001.301: forward directory: </Applications/The Lord of the Rings Online.app/Contents/Resources/forward>
    000000001.301: backup directory: </Applications/The Lord of the Rings Online.app/Contents/Resources/backup>
    000000002.301: Response received from patchserver.
    000000002.301: No file patching necessary.
    000000002.301: Patching files...
    000000002.401: File patching complete. 0 patches applied, 0 bytes downloaded
    000000002.403: Checking for data patches.
    000000002.403: Loading data patch dll.
    000000003.501: Response received from patchserver.
    000000003.501: No data patching necessary.
    000000003.501: Patching data...
    000000003.601: Data patching complete. 0 iterations applied, 0 bytes downloaded
    //****************************** ****************************** ****************************
    A clean install will be the same as the second and work correctly but have the correct file path and name;

    000000002.801: application directory: </Applications/LotroLauncher.app/Contents>
    I am not sure what could cause the name to be changed on the path if it is not changed manually except that Turbine use a different display name on the app from that of the bundle name and it appears that it generates a new folder with the error message at around the same time.

    When I first installed the beta Mac client The Lord of the Rings Online™ I wondered then, why they had added a trade mark character to the name as it does not appear on the PC client folder? Even then it seemed a recipe for trouble as special characters can break things.

    Perhaps the fix is as simple as for them to remove it. Or whether there is a deeper issue in why it is changing the name from LotroLauncher.app to the display name on the path. At least now it is identified and the bug report/s should help them fix it soon, as it is catching a lot players out who are wanting to try the beta Mac client.

    As a last note, I find it ironic that even the error message has an error

    'An update error occured' should read 'An update error occurred'

    Conclusion:

    I would recommend that if you get this issue, you follow the third option above and do a fresh install of the app. In this way the correct path will show. Just ensure to remove all support files which are identified there. Keep the ~/Library/Application Support/com.turbine.lotroclient folder so you can add this back after to retain your lotro.keymap, Plugins and any screenshots etc., as there doesn't appear to be anything in there which will cause this.

    If the issue re-occurs you can follow the steps again above to rectify it and we can hope Turbine issue a fix soon.

    Finally, do report this issue (and any others you find) via Submit A Bug Report

    Make sure to select Mac as the operating system and give as much detail as possible, including system setup (ou can get details by clicking the Apple symbol top left of screen > About This Mac > More info and copy/paste details); OS X version; description of bug and detail including /loc location. Also attach a screenshot or system report (found at More info…, see above) if relevant. Then Turbine are aware of the issue and can help fix it.

    Hopefully this helps resolve this frustrating bug for others also. Please post if it works (or not) for you. Any +Rep is appreciated!
    Last edited by Toddlepip; Dec 25 2012 at 10:47 PM.
    Gaspard Strongpole - Hunter on Eldar : Mac Player - iMac/27-inch, Late 2013/ 3.4 GHz Intel Core i5/ 8 GB 1600 MHz DDR3/ NVIDIA GeForce GTX 780M 4096 MB/OS X 10.10.5

 

 

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

This form's session has expired. You need to reload the page.

Reload