Did they all use the referral link to create a new account? It's a condition of the referral program, so if they didn't then they aren't counted as being referred.
Originally Posted by XxChromexX
After checking what Shukar suggests, if the mount is still not there, open a web ticket to have Turbine check into it. Open the ticket for the Community Support team under the "Referral" category.
"Everyone's got one. Better to be a smart one than a dumb one." - me
"It's people like you that [I]think[/I] you know everything that give those of us that [I]do[/I] a bad name." - me
"Eat, drink, and be Merry, 'cause Pippin was a fool of a Took."