I'm not sure this is the right section of the forum but I couldn't really find one that would fit so, here goes.
I've been playing LOTRO for a few days now, and I've been thoroughly enjoying the game, I'll admit, so yesterday I decided I was going to try and subscribe (VIP service), as I wanted to test PvMP and get all the "perks" attached.
But then there was a problem: The game would simply not accept my credit card (Mastercard), even though it's good and it works (I shop on Amazon with it all the time and I renew my WoW subscription with it too), so I searched around and found an option to buy Game Cards via the Turbine store.
And there they accepted my credit card and I got the game card code, but when I tried to redeem it, I got the error: PROCESS_BUY_NOW_UNABLE_TO_FETC H_PRODUCT_KEY
So I checked the FAQ, found a topic related to this and did what they asked to no avail. Then I opened a help ticket, and 24 hours later I still have nothing... No replies, no VIP subscription, no nothing.
And my question is: Does anyone know what will happen? Have you experienced something similar? Will they refund my money? And how long does it usually take to solve this? I was liking the game a lot and I'm pretty much on the verge of unninstalling it right now, as this seems like pretty awful service so far.
But maybe I'm overreacting and would like to hear someone else's experience/opinion, if possible.