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  1. #1
    Join Date
    Apr 2011
    Location
    kandy
    Posts
    213

    Thumbs down The Lord of the Rings Online™ 60-Day Game Time Card

    Hi Guys, I bought a The Lord of the Rings Online™ 60-Day Game Time Card at Turbine store in Digital River for 29.99 usd. I got a 25 character unlock code. But, i can't seems to add it properly.

    Since, it also didn't work, I contacted Support.Turbine.com and posted a support ticket. No Answer. And then another one, No Answer. After that, I tried to contact In-Game Support, and Cakefen or someone just closes my tickets without even reading them. I tried it twice.

    I have a masters in Computer Arts new Media. I know how games work and support teams work. I am really disappointed about this situation.

    And guess what, I tried they contact number just a while ago and it is also closed. Though it is monday. What should I do? Do i go for reclaim? or is this normal that turbine doesn't contact you for your support tickets?

    Btw, I paid using paypal.

    P.S. I tried to contact them on Facebook and all their twitter account.
    Last edited by Celestrata; Jul 11 2011 at 10:48 AM. Reason: Removed references to account username for security purposes.
    Redemption is currently [B]OPEN[/B] for recruitment. [URL="http://redemption.guildlaunch.com/"]http://redemption.guildlaunch.com[/URL]

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  2. #2
    Join Date
    Sep 2010
    Location
    Bosnia
    Posts
    269

    Re: The Lord of the Rings Online™ 60-Day Game Time Card

    Have you tried clicking the "Game Card" option and then enter your serial number and then click on "I'll get one later" or something like that, which is written underneath the bar. Works for most game cards serials.. Or give me the key code and I can check what's wrong with it XD Good luck mate
    .]

  3. #3
    Join Date
    Jun 2011
    Location
    Warsaw, Poland
    Posts
    52

    Re: The Lord of the Rings Online™ 60-Day Game Time Card

    Hello,

    Unfortunately, when your account has status of PREMIUM, adding the code via my account will not work. You need to send a ticket and paste your code in the message field. It only works like that before the VIP stays expires, so always good to do it few days before.

    Quote Originally Posted by Victorie View Post
    In most cases, GTCs can be successfully added to an active subscription without issue. (If you are active, add the GTC while you have time remaining and it will add all of the time after your current end date without any problem. If you wait until after you account expires (F2P/PREMIUM), you will have to contact support.)

  4. #4
    Join Date
    Nov 2010
    Location
    The Forums. =^_^=
    Posts
    1,699

    Re: The Lord of the Rings Online™ 60-Day Game Time Card

    Hello Imkush!

    What the others have said is correct, you're going to need to contact support with your game time card key for them to perform a manual upgrade. Our system currently has trouble upgrading accounts from premium or free to VIP using a game time card.

    If you submitted your first two tickets to Account/Store support with "Game Card Issue" as your reason, you will get an answer back from the team and they will be able to help you out. However, please note that our in-game support staff cannot help you with account issues, and that's the reason your tickets are getting closed when you send them to in-game.
    Last edited by Celestrata; Jul 11 2011 at 12:53 PM.
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  5. #5
    Join Date
    Apr 2008
    Location
    The Highlands of Scotland
    Posts
    5,419

    Re: The Lord of the Rings Online™ 60-Day Game Time Card

    Current turn around on tickets is said to be 7-10 working days, so I'm afraid that patience is going to be the order of the day.
    TANSTAAFL

  6. #6

    Re: The Lord of the Rings Online™ 60-Day Game Time Card

    edit never mind
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  7. #7
    Join Date
    Oct 2013
    Posts
    1

    on the high street

    is there anywhere in the uk on the high street to buy the gamecards?

  8. #8
    Quote Originally Posted by davecee View Post
    is there anywhere in the uk on the high street to buy the gamecards?
    Are you looking for digital cards whose code is delivered electronically? Or are you looking for a physical card that you would buy in a brick and mortar store? Or are you are looking a physical card sold by an online retailer like Amazon UK that would ship you a piece of plastic.
    Unless stated otherwise, all content in this post is My Personal Opinion.

 

 

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