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  1. #1
    Join Date
    Dec 1969
    Posts
    16

    Characters not found...on Lifetime/Founder account..

    Okay...haven't entered lotteries in a long while, but decided to do so this time for a PAX horse. But, when I clicked on the 'lottery' button, it said none of my characters are eligible. Then when I clicked on the 'character sheet' button, it says there aren't any characters on the account. This is my first main account I've had since launch and I currently have eleven active characters on it. lol

    I sent in a customer service ticket but assume the 'office' is closed until Monday? Yes?

    Is there any other way to resolve this before the lottery for this weekend is over?

    Thanks!

  2. #2
    Duwis's Avatar
    Duwis is offline The Lord of the Rings Online Team
    Turbine, Inc.
    Join Date
    Apr 2008
    Posts
    816

    Re: Characters not found...on Lifetime/Founder account..

    Quote Originally Posted by CMS47 View Post
    Okay...haven't entered lotteries in a long while, but decided to do so this time for a PAX horse. But, when I clicked on the 'lottery' button, it said none of my characters are eligible. Then when I clicked on the 'character sheet' button, it says there aren't any characters on the account.
    Consult this guide:
    http://lorebook.lotro.com/wiki/Add_L...cters.3F.21.3F

    Your characters might be tied to a secondary subscription.

  3. #3
    Join Date
    Dec 1969
    Posts
    16

    Re: Characters not found...on Lifetime/Founder account..

    Thank, Duwis! That was the problem. *sighs*

    Fixed now, though I did miss the horse lottery. But, at least I know to look more carefully... ::laughs::

 

 

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