Ok i heres the deal i am an avid Lotro player to the point that i have currently 3 accounts. I decided that i would create a Kinship and get my self a Kin house for my alts bank and crafting toons. I Recently took one toon by the name of Sarathai out of this Kin and put it into a different Kin so i could run with my friends. That kin log shows my join date being the 9/6/2010 and that toon was taken straight from my personal kin and put into my new kin.
I put in a ticket as i checked my mail today and recieved a message saying that my kinships numbers where below minimum requirements and that i had five days to bolster my numbers. Two hours later my Kinship Kinhouse and everything that i had in it was gone.
I spoke to a GM who said that the in game mail was sent on the 9/3/2010 at 12:57 and that it was not there problem. Now i have to ask if it is MY kin filled with MY toons and Their in game logs show when i joined my new kin 2 days ago how it could be possible they sent the message 5 days ago.
Asking to speak to a senior administrator about this conflict in logs resulted in the response of Further tickets submitted about this issue will be considered an abuse of In-Game Support.
Now i would like to point out that yes that was my third ticket as i only thought to swap accounts and check my Kin join date after the first ticket was closed. Hence the second ticket was lodged to point out that they had a conflict on the game logs.
I know that i have not deleted or moved any other toons from what was my disbanded kinship and would very much like an explanation of how they could have sent there in game mail early. I have no idea who can help if in game support cannot/refuses to.