Finally I said, "You can one-shot a balrog and spawn a chest to give them the loot, but you can't simply move down a gate or better yet just port us through? (which I know they can do).
His response was that there has never been a balrog one shot by a GM ever, even though there are numerous youtube links and ss's. Little did he know that friend of ours who was online had a screenshot because he was part of the group that the GM one shot the balrog for, and he sent me a tell quickly.
Sent it to the GM
"Your ticket has now been closed"
***?!?!? Nice one GM's. Not only are you liars, but when faced with facts you just run and hide? So much for ''help/support'' tickets. More like "waste your time writing to nobody that cares" tickets. They screw up the game, pay GM's to be in the game to help when their game bugs out, and then the GM's dont do anything.
I have personally had a GM recreate an item for me, oneshot Helchgam when he bugged out, respawn a boss that bugged out green, and teleported me through a wall in DN when it wouldn't open, so I KNOW they can do these things, they are just lazy. Good one Turbs