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  1. #1
    Join Date
    Jan 2010
    Posts
    2

    Cant create trial account on a active user id from ddo

    I have an account with turbine for ddo but I cant create a lotro 10 day trial on this account. Says the user id is already used, well really??? Anyway to fix this?
    and is there any plans to use turbine points in lotro? If not why does ddo call them turbine points?

  2. #2
    Join Date
    Nov 2008
    Location
    Cardiff, Wales
    Posts
    1,867

    Re: Cant create trial account on a active user id from ddo

    You'll have to contact account support and have them manually add a key.
    You can contact them here.

    As for Turbine Points being used in LotRO, I doubt it. I don't see what you would use them for and I can't really see how they would refit the game to support micro-transactions.
    [CENTER][SIZE=1]
    [COLOR=gold][URL="http://my.lotro.com/home/character/brandywine/gildamon"]Gildamon[/URL] - Minstrel[/COLOR]
    [COLOR=indianred][URL="http://my.lotro.com/home/character/brandywine/ioanes"]Ioanes[/URL] - Loremaster[/COLOR]
    [COLOR=deepskyblue][URL="http://my.lotro.com/home/character/brandywine/arcenbryht"]Arcenbryht[/URL] - Captain[/COLOR]
    [/SIZE][/CENTER]

  3. #3
    Join Date
    Jan 2007
    Location
    Depends on which game I'm in :)
    Posts
    6,708

    Re: Cant create trial account on a active user id from ddo

    Yes, you'll need to open a ticket with Account Management for LOTRO to request a Trial key. For the Type of Issue use "New Subscription" and in the Subject field put "Request LOTRO Free Trial Key". Currently Turbine's system only allows creating new accounts with a free trial, and does not allow adding a free trial for one game to an account for another game. LOTRO players have to do the same thing to get a DDO key as well (only they contact DDO).

    Note: Account Management will email you a key to use.
    "Everyone's got one. Better to be a smart one than a dumb one." - me
    "It's people like you that [I]think[/I] you know everything that give those of us that [I]do[/I] a bad name." - me
    "Eat, drink, and be Merry, 'cause Pippin was a fool of a Took."

  4. #4
    Join Date
    Jan 2010
    Posts
    2

    Re: Cant create trial account on a active user id from ddo

    thanks all, but i've got no response from turbine yet

  5. #5
    Join Date
    Jul 2008
    Posts
    2,190

    Re: Cant create trial account on a active user id from ddo

    Actually, if you select "New Free Account Key Request" as the type, or enter that in the subject, those do get expedited responses. Turn around is within 2 business days.

    Or you can call....
    LOTRO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm. (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @LOTRO

 

 

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