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Results 1 to 9 of 9
  1. #1
    Join Date
    Apr 2009
    Posts
    1

    Unhappy Log in issues/error message

    Keep getting this message when I try to log in, "error while accessing the datacenter, https://gls.lotro.com/GLS.AuthServer/Service.asmx", just set up, and downloaded the free trial...would really like to try this game! Have already gone through the trouble shooting steps...firewall, and date and time "fixes" and still get the same message. Have checked the forums too, and from what I can tell there isn't a game play issue right now, and sever maitanince was a few days ago. Can any one PLEASE help me?

  2. #2
    Join Date
    Apr 2009
    Posts
    24

    Re: Log in issues/error message

    I'm in the same boat: downloaded the trial, installed, patched, and made the changes to the firewall. Here's the error report:

    Code:
    Contents of log file C:\Documents and Settings\lablets\Local Settings\Application Data\Turbine\The Lord of the Rings Online\Launcher\Launcher_128855653420611312.log
    ---------------------------------------------------------------------
    Launcher execution begins: 4/30/2009 11:42:22 AM                                                     4/30/2009 11:42:22 AM
    Command line: "C:\Program Files\Turbine\The Lord of the Rings Online\TurbineLauncher.exe"  -invoker  4/30/2009 11:42:22 AM
    Administrator: True                                                                                  4/30/2009 11:42:22 AM
    UAC enabled: False                                                                                   4/30/2009 11:42:22 AM
    Mutex Created: "C:_Program Files_Turbine_The Lord of the Rings Online_TurbineLauncher.exe"           4/30/2009 11:42:22 AM
    
    NHN: Initializing NHN authentication                                                                4/30/2009 11:42:22 AM
    Read user settings file.                                                                             4/30/2009 11:42:22 AM
    Installed resources:                                                                                 4/30/2009 11:42:22 AM
        en      en English "Select a Language"                                                           4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
    Target culture: "en-US"                                                                              4/30/2009 11:42:22 AM
    Looking for resources in "en-US"                                                                     4/30/2009 11:42:22 AM
    Looking for resources in "en-GB"                                                                     4/30/2009 11:42:22 AM
    Looking for resources in "en"                                                                        4/30/2009 11:42:22 AM
    Final resource culture: "en"                                                                         4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
    Resources library:                                                                                   4/30/2009 11:42:22 AM
        FileName:        C:\Program Files\Turbine\The Lord of the Rings Online\en\TurbineLauncher.resources.dll 4/30/2009 11:42:22 AM
        FileVersion:     1.5.3197.34360                                                                  4/30/2009 11:42:22 AM
        AssemblyVersion: 1.5.3197.34360                                                                  4/30/2009 11:42:22 AM
        BuildTime:       10/2/2008 8:05:20 PM Eastern Daylight Time                                      4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
    ConfigurationSettings.AppSettings:                                                                   4/30/2009 11:42:22 AM
        Launcher.DataCenterService.GLS=http://moria.gls.lotro.com/GLS.DataCenterServer/Service.asmx      4/30/2009 11:42:22 AM
        DataCenter.GameName=LOTRO                                                                        4/30/2009 11:42:22 AM
        DataCenter.DefaultCenter=LOTRO                                                                   4/30/2009 11:42:22 AM
        Product.DocumentFolder=The Lord of the Rings Online                                              4/30/2009 11:42:22 AM
        Launcher.DocumentFolder=Launcher                                                                 4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
    Enter LoadPrivateFonts                                                                               4/30/2009 11:42:22 AM
        FontFamily "Perpetua" loaded.                                                                    4/30/2009 11:42:22 AM
    Exit LoadPrivateFonts                                                                                4/30/2009 11:42:22 AM
    Trying to load splash screen from the local directory...                                             4/30/2009 11:42:22 AM
    No local splash screen image found.                                                                  4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
    ---------------------------------------------------------------------------------------------------  4/30/2009 11:42:22 AM
                                            System Information                                           4/30/2009 11:42:22 AM
    ---------------------------------------------------------------------------------------------------  4/30/2009 11:42:22 AM
         Operating System: Microsoft Windows XP Professional (5.1.2600, Build 2600) Service Pack 3       4/30/2009 11:42:22 AM
                 Language: English (United States)                                                       4/30/2009 11:42:22 AM
      System Manufacturer: Apple Inc.                                                                    4/30/2009 11:42:22 AM
             System Model: iMac7,1                                                                       4/30/2009 11:42:22 AM
                     BIOS: Default System BIOS                                                           4/30/2009 11:42:22 AM
                Processor: GenuineIntel x86 Family 6 Model 15 Stepping 11 (2.79GHz)                      4/30/2009 11:42:22 AM
                   Memory: 2030MB RAM                                                                    4/30/2009 11:42:22 AM
                Page File: 592MB used, 3331MB available                                                  4/30/2009 11:42:22 AM
          Cipher strength: Min=40-bit, Max=128-bit                                                       4/30/2009 11:42:22 AM
         .NET CLR version: 1.1.4322.2407 ()                                                              4/30/2009 11:42:22 AM
    Default Proxy Address:                                                                               4/30/2009 11:42:22 AM
       BypassProxyOnLocal: False                                                                         4/30/2009 11:42:22 AM
               BypassList:                                                                                                      4/30/2009 11:42:22 AM
    ---------------------------------------------------------------------------------------------------  4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
    Initialization status: "Logging module version data"                                                 4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
    Assemblies:                                                                                          4/30/2009 11:42:22 AM
        ModuleName:      TurbineLauncher.exe                                                             4/30/2009 11:42:22 AM
        FileName:        C:\Program Files\Turbine\The Lord of the Rings Online\TurbineLauncher.exe       4/30/2009 11:42:22 AM
        Comments:        (RELEASE) Launches Turbine MMORPGs.                                             4/30/2009 11:42:22 AM
        FileVersion:     1.5.0.7                                                                         4/30/2009 11:42:22 AM
        AssemblyVersion: 1.5.3197.34388                                                                  4/30/2009 11:42:22 AM
        BuildTime:       10/2/2008 8:06:16 PM Eastern Daylight Time                                      4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
        FileName:        C:\Program Files\Turbine\The Lord of the Rings Online\ControlLibrary.dll        4/30/2009 11:42:22 AM
        Comments:        (RELEASE) New versions of controls which properly support background images and colors. 4/30/2009 11:42:22 AM
        FileVersion:     1.5.0.7                                                                         4/30/2009 11:42:22 AM
        AssemblyVersion: 1.5.3197.34309                                                                  4/30/2009 11:42:22 AM
        BuildTime:       10/2/2008 8:03:38 PM Eastern Daylight Time                                      4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
    Libraries:                                                                                           4/30/2009 11:42:22 AM
        FileName:    C:\Program Files\Turbine\The Lord of the Rings Online\AxInterop.SHDocVw.dll         4/30/2009 11:42:22 AM
        FileVersion: 1.1.0.0                                                                             4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
        FileName:    C:\Program Files\Turbine\The Lord of the Rings Online\Interop.PatchWrapper.dll      4/30/2009 11:42:22 AM
        FileVersion: 1.0.0.0                                                                             4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
        FileName:    C:\Program Files\Turbine\The Lord of the Rings Online\Interop.SHDocVw.dll           4/30/2009 11:42:22 AM
        FileVersion: 1.1.0.0                                                                             4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
        FileName:    C:\Program Files\Turbine\The Lord of the Rings Online\PatchClient.dll               4/30/2009 11:42:22 AM
        FileVersion: 01,05,02,08002                                                                      4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
        FileName:    C:\Program Files\Turbine\The Lord of the Rings Online\PatchWrapper.dll              4/30/2009 11:42:22 AM
        FileVersion: 1, 5, 0, 7                                                                          4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
        FileName:    C:\Program Files\Turbine\The Lord of the Rings Online\PatchWrapperPS.dll            4/30/2009 11:42:22 AM
        FileVersion: 1, 5, 0, 7                                                                          4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
        FileName:    C:\Program Files\Turbine\The Lord of the Rings Online\SelfPatch.dll                 4/30/2009 11:42:22 AM
        FileVersion: 01,05,02,08000                                                                      4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
        FileName:    C:\Program Files\Turbine\The Lord of the Rings Online\TTEPatchClient.dll            4/30/2009 11:42:22 AM
        FileVersion: 1.7.5.3                                                                             4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
        FileName:    C:\Program Files\Turbine\The Lord of the Rings Online\zlib1T.dll                    4/30/2009 11:42:22 AM
        FileVersion: 1.2.3                                                                               4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
        FileName:    C:\WINDOWS\system32\schannel.dll                                                    4/30/2009 11:42:22 AM
        FileVersion: 5.1.2600.5721 (xpsp_sp3_gdr.081204-1228)                                            4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
                                                                                                         4/30/2009 11:42:22 AM
    Initialization status: "Registering update wrapper"                                                  4/30/2009 11:42:22 AM
    regsvr32 /s /c PatchWrapper.dll exit code: 0                                                         4/30/2009 11:42:22 AM
    regsvr32 /s /c PatchWrapperPS.dll exit code: 0                                                       4/30/2009 11:42:23 AM
    Initialization status: "Constructing data center browser"                                            4/30/2009 11:42:23 AM
    Initialization status: "Constructing alert service"                                                  4/30/2009 11:42:23 AM
    Initialization status: "Constructing configuration service"                                          4/30/2009 11:42:23 AM
    Initialization status: "Constructing authentication service"                                         4/30/2009 11:42:23 AM
    Initialization status: "Constructing update service"                                                 4/30/2009 11:42:23 AM
    Initialization status: "Constructing UI manager"                                                     4/30/2009 11:42:23 AM
    Initialization status: "Constructing phase engine"                                                   4/30/2009 11:42:23 AM
    autoPatchTimer interval: 14400000                                                                    4/30/2009 11:42:23 AM
    Initialization status: "Getting data centers"                                                        4/30/2009 11:42:23 AM
    Current Data Center: LOTRO                                                                           4/30/2009 11:42:23 AM
    AuthServer: https://gls.lotro.com/GLS.AuthServer/Service.asmx                                        4/30/2009 11:42:23 AM
                                                                                                         4/30/2009 11:42:23 AM
    World status servers:                                                                                4/30/2009 11:42:23 AM
        Arkenstone @ http://launcher.turbine.com/serverin...=206.16.158.87                          4/30/2009 11:42:23 AM
        Landroval @ http://launcher.turbine.com/serverin...206.16.158.186                          4/30/2009 11:42:23 AM
        Firefoot @ http://launcher.turbine.com/serverin...206.16.158.125                           4/30/2009 11:42:23 AM
        Vilya @ http://launcher.turbine.com/serverin...206.16.158.167                              4/30/2009 11:42:23 AM
        Nimrodel @ http://launcher.turbine.com/serverin...206.16.158.106                           4/30/2009 11:42:23 AM
        Elendilmir @ http://launcher.turbine.com/serverin...206.16.158.200                         4/30/2009 11:42:23 AM
        Brandywine @ http://launcher.turbine.com/serverin...s=206.16.158.2                           4/30/2009 11:42:23 AM
        Meneldor @ http://launcher.turbine.com/serverin...=206.16.158.36                            4/30/2009 11:42:23 AM
        Windfola @ http://launcher.turbine.com/serverin...=206.16.158.70                            4/30/2009 11:42:23 AM
        Silverlode @ http://launcher.turbine.com/serverin...=206.16.158.53                          4/30/2009 11:42:23 AM
        Gladden @ http://launcher.turbine.com/serverin...=206.16.158.19                             4/30/2009 11:42:23 AM
                                                                                                         4/30/2009 11:42:23 AM
    Initialization status: "Getting remote configuration"                                                4/30/2009 11:42:23 AM
    GetLauncherConfig from: "http://gls.lotro.com/launcher/lotro/lotrolauncher.server.config.xml"        4/30/2009 11:42:23 AM
    Configuration.AppSettings:                                                                           4/30/2009 11:42:23 AM
        LauncherConfig.DateTime=03/29/07 4:50 PM                                                         4/30/2009 11:42:23 AM
        LauncherConfig.RefreshFrequency=15                                                               4/30/2009 11:42:23 AM
        LauncherConfig.SubscriptionRefreshFrequency=15                                                   4/30/2009 11:42:23 AM
        GameName=LOTRO                                                                                   4/30/2009 11:42:23 AM
        WorldUpdateRate=1                                                                                4/30/2009 11:42:23 AM
        GameClient.Filename=lotroclient.exe                                                              4/30/2009 11:42:23 AM
        GameClient.ArgTemplate=-a {0} -h {1} --glsticketdirect {2} --chatserver {3} --language {4} --rodat on --bugurl http://forums.lotro.com/new_bug.php?styleid=2 --supporturl https://tss.turbine.com/TSSTrowser/trowser.aspx --gametype LOTRO --supportserviceurl https://tss.turbine.com/TSSTrowser/SubmitTicket.asmx --authserverurl https://gls.lotro.com/gls.authserver/service.asmx --glsticketlifetime 80000 4/30/2009 11:42:23 AM
        GameClient.ResetGraphicsArg= --safe                                                              4/30/2009 11:42:23 AM
        GameClient.HighResPatchArg= --HighResOutOfDate                                                   4/30/2009 11:42:23 AM
        GameClient.AlwaysPatchHighRes=true                                                               4/30/2009 11:42:23 AM
        Patching.ProductCode=LOTRO                                                                       4/30/2009 11:42:23 AM
        PatchWindow=30                                                                                   4/30/2009 11:42:23 AM
        PatchConnectRetryInterval=1                                                                      4/30/2009 11:42:23 AM
        DisablePatch=false                                                                               4/30/2009 11:42:23 AM
        GameClient.RequiredVersion=0.0                                                                   4/30/2009 11:42:23 AM
        GameClient.ForwardVersion=0.0                                                                    4/30/2009 11:42:23 AM
        URL.UpdateDownload=http://downloads.turbine.com                                                  4/30/2009 11:42:23 AM
        Patch.UpdaterNameFormat={0}updater_{1}_{2}.exe                                                   4/30/2009 11:42:23 AM
        URL.Account=https://myaccount.turbine.com/                                                       4/30/2009 11:42:23 AM
        URL.Account.Post=https://myaccount.turbine.com/?page_id=29&nw                                    4/30/2009 11:42:23 AM
        Format.Account.Login=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&user[action]=login&billing[process]=1&billing[action]=1 4/30/2009 11:42:23 AM
        Activate.Account.BuyNow=true                                                                     4/30/2009 11:42:23 AM
        Format.Account.BuyNow=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&billing[process]=17&billing[forms][subscriptionName]={2}&billing[scenario]=LOTRO_BUY_NOW_POPUP&billing[forms][productCode]=LOTRO&billing[forms][purchaseProductCode]=LOTROBuy&billing[forms][purchasePlanCode]=LOTRO-PurStd 4/30/2009 11:42:23 AM
        Activate.Account.DaysLeft=true                                                                   4/30/2009 11:42:23 AM
        Threshold.Account.DaysLeft=15                                                                    4/30/2009 11:42:23 AM
        TrialTokenList=AngmarGuest,AngmarReferred,AngmarTrial                                            4/30/2009 11:42:23 AM
        URL.ExpiredTrial.Template=http://www.lotro.com/launcher/?utm_id=LNC01&utm_source=Turbine&utm_medium=LAUNCHER&utm_campaign=LOTRO_Free_Trial&token={0} 4/30/2009 11:42:23 AM
        URL.NewAccount=https://myaccount.turbine.com/index.php?page_id=29&billing[process]=2             4/30/2009 11:42:23 AM
        URL.ForgotPassword=https://myaccount.turbine.com/?page_id=29&billing[process]=13                 4/30/2009 11:42:23 AM
        URL.ReactivateSubscription=https://myaccount.turbine.com/?page_id=29&billing[process]=2&billing[action]=5 4/30/2009 11:42:23 AM
        URL.NewsFeed=http://launcher.turbine.com/rss_client.php/vortex.sitearticle.getLatestArticlesByRSS/32.33.34.35 4/30/2009 11:42:23 AM
        URL.NewsStyleSheet=http://launcher.turbine.com/files/76/98/44/45/22.xslt                         4/30/2009 11:42:23 AM
        URL.AlertsStyleSheet=http://launcher.turbine.com/files/86/51/72/64/21.xslt                       4/30/2009 11:42:23 AM
        WorldQueue.LoginQueue.URL=https://launcher.turbine.com/login_queue.php                           4/30/2009 11:42:23 AM
        WorldQueue.TakeANumber.Parameters=command=TakeANumber&subscription={0}&ticket={1}&ticket_type=GLS&queue_url={2} 4/30/2009 11:42:23 AM
        WorldQueue.LeaveQueue.Parameters=command=LeaveQueue&subscription={0}&context={1}&ticket_type=GLS&queue_url={2} 4/30/2009 11:42:23 AM
        WorldQueue.Threshold.WaitTimeMultiplier=1.00                                                     4/30/2009 11:42:23 AM
        WorldQueue.Threshold.Medium=300                                                                  4/30/2009 11:42:23 AM
        WorldQueue.Threshold.Long=900                                                                    4/30/2009 11:42:23 AM
        WorldQueue.PollTimer=15                                                                          4/30/2009 11:42:23 AM
        URL.ReqSoftwareInstall=http://download.turbine.com/lotro/PreInstallLista.xml                     4/30/2009 11:42:23 AM
        URL.BannerSource=http://content.turbine.com/sites/lotro/gollum_ad.png?x=0&y=36                   4/30/2009 11:42:23 AM
        URL.BannerTarget=http://myaccount.turbine.com/                                                   4/30/2009 11:42:23 AM
        EmailAddress.Errors=LauncherErrors@turbine.com                                                   4/30/2009 11:42:23 AM
        Eula.en.FilePath=en\LOTRO EULA.rtf                                                               4/30/2009 11:42:23 AM
        URL.Community=http://www.lotro.com/                                                              4/30/2009 11:42:23 AM
        URL.Support=http://www.lotro.com/support                                                         4/30/2009 11:42:23 AM
        URL.PrivacyPolicy=http://www.turbine.com/?page_id=59                                             4/30/2009 11:42:23 AM
                                                                                                         4/30/2009 11:42:23 AM
    autoPatchTimer.Enabled = True                                                                        4/30/2009 11:42:23 AM
    Initialization status: "Getting alerts and news"                                                     4/30/2009 11:42:23 AM
    Initialization status: "Opening main form"                                                           4/30/2009 11:42:23 AM
    Trying to load main form background image from the local directory...                                4/30/2009 11:42:24 AM
    No main form background image found. Using default.                                                  4/30/2009 11:42:24 AM
    Transition to phase: UpdaterSelectControl                                                            4/30/2009 11:42:24 AM
    Update Option: Local Forward Version is newer than Remote ForwardVersion.                            4/30/2009 11:42:24 AM
    Transition to phase: PrereqInstallControl                                                            4/30/2009 11:42:24 AM
    dotnetfx2.exe was already installed.                                                                 4/30/2009 11:42:24 AM
    vcredist_x86.exe was already installed.                                                              4/30/2009 11:42:24 AM
    vcredist_x86_VC8_SP1.exe was already installed.                                                      4/30/2009 11:42:24 AM
    "dx9c.exe" found. Skipping installation.                                                             4/30/2009 11:42:24 AM
    dx9c.exe was already installed.                                                                      4/30/2009 11:42:24 AM
    PrereqInstall Phase: Continue                                                                        4/30/2009 11:42:24 AM
    Transition to phase: PatchStatusControl                                                              4/30/2009 11:42:24 AM
    Begin update: productCode="LOTRO" language="English" server="patch.lotro.com" port="80"              4/30/2009 11:42:24 AM
    Connect: Waiting                                                                                     4/30/2009 11:42:25 AM
    autoPatchTimer.Enabled = True                                                                        4/30/2009 11:42:25 AM
    Connect: Done                                                                                        4/30/2009 11:42:25 AM
    Examine Programs: Waiting                                                                            4/30/2009 11:42:25 AM
    Examine Programs: Done                                                                               4/30/2009 11:42:25 AM
    Update Programs: Done                                                                                4/30/2009 11:42:25 AM
    Examine Game Data: Waiting                                                                           4/30/2009 11:42:25 AM
    Examine Game Data: Done                                                                              4/30/2009 11:42:25 AM
    Update Game Data: Waiting                                                                            4/30/2009 11:42:25 AM
    Update Game Data: Done                                                                               4/30/2009 11:42:25 AM
    Disconnect: Done                                                                                     4/30/2009 11:42:25 AM
    Patching complete. Peak throughput: 0.00 KB/sec                                                      4/30/2009 11:42:25 AM
    Total downloaded file patch: 0 bytes                                                                 4/30/2009 11:42:25 AM
    Total downloaded dat patch: 0 bytes                                                                  4/30/2009 11:42:25 AM
    Raising PatchComplete event...                                                                       4/30/2009 11:42:25 AM
    Setting current version in registry...                                                               4/30/2009 11:42:25 AM
    Game client applied version stored: 0.0                                                              4/30/2009 11:42:25 AM
    Game client forward version stored: 0.0                                                              4/30/2009 11:42:25 AM
    Transition to phase: AuthenticationControl                                                           4/30/2009 11:42:25 AM
    Highres Dat is up to date.                                                                           4/30/2009 11:42:25 AM
    ...PatchComplete events finished                                                                     4/30/2009 11:42:25 AM
    gls url: https://gls.lotro.com/GLS.AuthServer/Service.asmx                                           4/30/2009 11:42:34 AM
    Launcher.authenticator.Status: CertificateError                                                      4/30/2009 11:42:49 AM
    Launcher.authenticator.LastException: The underlying connection was closed: Could not establish trust relationship with remote server. 4/30/2009 11:42:49 AM
    gls url: https://gls.lotro.com/GLS.AuthServer/Service.asmx                                           4/30/2009 11:42:49 AM
    Launcher.authenticator.Status: CertificateError                                                      4/30/2009 11:42:49 AM
    Launcher.authenticator.LastException: The underlying connection was closed: Could not establish trust relationship with remote server. 4/30/2009 11:42:49 AM
    gls url: https://gls.lotro.com/GLS.AuthServer/Service.asmx                                           4/30/2009 11:42:49 AM
    Launcher.authenticator.Status: CertificateError                                                      4/30/2009 11:42:49 AM
    Launcher.authenticator.LastException: The underlying connection was closed: Could not establish trust relationship with remote server. 4/30/2009 11:42:49 AM
    gls url: https://gls.lotro.com/GLS.AuthServer/Service.asmx                                           4/30/2009 11:42:49 AM
    Launcher.authenticator.Status: CertificateError                                                      4/30/2009 11:42:49 AM
    Launcher.authenticator.LastException: The underlying connection was closed: Could not establish trust relationship with remote server. 4/30/2009 11:42:49 AM
    gls url: https://gls.lotro.com/GLS.AuthServer/Service.asmx                                           4/30/2009 11:42:49 AM
    Launcher.authenticator.Status: CertificateError                                                      4/30/2009 11:42:49 AM
    Launcher.authenticator.LastException: The underlying connection was closed: Could not establish trust relationship with remote server. 4/30/2009 11:42:49 AM
    gls url: https://gls.lotro.com/GLS.AuthServer/Service.asmx                                           4/30/2009 11:42:49 AM
    Launcher.authenticator.Status: CertificateError                                                      4/30/2009 11:42:49 AM
    Launcher.authenticator.LastException: The underlying connection was closed: Could not establish trust relationship with remote server. 4/30/2009 11:42:49 AM
                                                                                                         4/30/2009 11:42:49 AM
    *** Login Error                                                                                      4/30/2009 11:42:49 AM
                                                                                                         4/30/2009 11:42:49 AM
    Web error while accessing the datacenter: 
    
    https://gls.lotro.com/GLS.AuthServer/Service.asmx      4/30/2009 11:42:49 AM
                                                                                                         4/30/2009 11:42:49 AM
    Certificate Information:
    ------------------------
    
    Problem: 0x80096004 (Unknown Certificate Problem)
    
    Service Point:
        Address: ................ https://gls.lotro.com/GLS.AuthServer/Service.asmx
        Connection Limit: ....... 2
        Connection Name: ........ https
        Current Connections: .... 1
        Idle Since: ............. 4/30/2009 11:42:34 AM
        Max Idle Time: .......... 100000
    
    X509 Certificate:
        Cert Hash: .............. 1AE416520BBB625B8715546E2DB6655A54B31560
        Effective Date: ......... 1/4/2009 4:00:00 PM
        Expiration Date: ........ 1/5/2010 3:59:59 PM
        Format: ................. X509
        Issuer Name: ............ C=US, O=Network Solutions L.L.C., CN=Network Solutions Certificate Authority
        Key Algorithm: .......... 1.2.840.113549.1.1.1
        Key Algorithm Parameters: 0500
        Name: ................... C=US, PostalCode=94710, S=CA, L=Berkeley, STREET=2600 Tenth Street, O=The Saul Zaentz Company, OU=Secure Link SSL Wildcard, CN=*.lotro.com
        Public Key: ............. 30818902818100D699D18E8217DD74B0B7D4A62C...
        Raw Cert Data: .......... 30820502308203EAA0030201020210624681F041...
        Serial Number: .......... 9A5F8660DED33FA6966F4841F0814662
    
    Web Request:
        Connection Group Name: .. 
        Content Length: ......... -1
        Content Type: ........... text/xml; charset=utf-8
        Method: ................. POST
        Request Uri: ............ https://gls.lotro.com/GLS.AuthServer/Service.asmx
    
        Headers:
          User-Agent = Mozilla/4.0 (compatible; MSIE 6.0; MS Web Services Client Protocol 1.1.4322.2407)
          Content-Type = text/xml; charset=utf-8
          SOAPAction = "http://www.turbine.com/SE/GLS/LoginAccount"
     4/30/2009 11:42:49 AM
                                                                                                         4/30/2009 11:42:49 AM
    ---------------------------------------------------------------------
    End of log file
    Last edited by MalcolmSprye; Apr 30 2009 at 01:11 PM. Reason: Put my log in a box

  3. #3

    Re: Log in issues/error message

    im having same problem, im on windows 7 so I thought that was it but i've been searching around and it looks like people play on w7 fine. I am re-neweing an old account and I thought maybe was my username and password was different than the login info or something but I can't think of another username/pass I woulda selected.

    So some help would be great but havent been able to get any and their help phone number doesnt start till 4pm (weirdest time ever)

  4. #4
    Join Date
    Jul 2008
    Posts
    2,191

    Re: Log in issues/error message

    I'm sorry but the phone support is only for Account Management, so they won't be able to help with this issue anyway. If you have questions about your username or account, feel free to phone.

    You will probably want to search for that error in our Knowledge Base (it looks like at least one of you already has). You might also try any Vista fixes in the Knowledge Base, as they have helped some Windows7 users. If that still doesn't fix the problem then contact Tech Support. Links for both of these can be found in my signature.
    LOTRO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm. (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @LOTRO

  5. #5
    Join Date
    Mar 2008
    Location
    Earth... usually
    Posts
    1,706

    Re: Log in issues/error message

    That cert error can alot of times come up if there's either a malware/virus blocking the system from updating SSL Certs or a system security application or policy setting that doesn't allow the user to update SSL certs (we do see this alot on players who install the game on work PC's that they are setup with limited access to the system on, but sometimes it can just be an over zealous system security app).

    I'd check on both just to be sure.
    Last edited by Mirthgar; Apr 30 2009 at 01:41 PM.
    -Helpful Turbine Support Links-
    Note: The Customer Support forums are for Player-to-Player help, for official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book.

    Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

  6. #6
    Join Date
    Apr 2009
    Posts
    24

    Re: Log in issues/error message

    Quote Originally Posted by Mirthgar View Post
    That cert error can alot of times come up if there's either a malware/virus blocking the system from updating SSL Certs or a system security application or policy setting that doesn't allow the user to update SSL certs (we do see this alot on players who install the game on work PC's that they are setup with limited access to the system on, but sometimes it can just be an over zealous system security app).

    I'd check on both just to be sure.
    I do have it installed on a work computer(University computer lab). How should I check on this? I'm logged in as admin.

    Note:I've played WoW, EvE, Tabula Rasa, and Diablo 2 from this computer, so I know its not online games in general that have problems.
    Here's a tracert.. dunno what this means.
    Code:
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    
    C:\Documents and Settings\lablets>tracert gls.lotro.com
    
    Tracing route to gls.lotro.com [206.16.13.82]
    over a maximum of 30 hops:
    
      1     *        *        *     Request timed out.
      2     *        *        *     Request timed out.
      3     *        *        *     Request timed out.
      4     *        *        *     Request timed out.
      5     *        *        *     Request timed out.
      6     *        *        *     Request timed out.
      7     *        *        *     Request timed out.
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     8 ms     8 ms     8 ms  206.16.13.82
    
    Trace complete.
    
    C:\Documents and Settings\lablets>
    Last edited by MalcolmSprye; Apr 30 2009 at 02:10 PM. Reason: additional info

  7. #7

    Re: Log in issues/error message

    I dont have malware/virus blocking system so dont think its that. I have gone through EVERY tech support step and it still isnt working, I also sent e-mails to tech support and havent got response yet.

    /shrug, dont know what the deal is

  8. #8
    Join Date
    Mar 2008
    Location
    Earth... usually
    Posts
    1,706

    Re: Log in issues/error message

    One thing to test is try going to http://www.lotro.com (with I.E.) and also https://myaccount.turbine.com / www.turbine.com to test. Once those pages load in I.E. try logging in again.
    -Helpful Turbine Support Links-
    Note: The Customer Support forums are for Player-to-Player help, for official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book.

    Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

  9. #9

    Re: Log in issues/error message

    My roommate is having a similar problem

    We are using the same anti-virus and the same Cisco Clean Access Agent (dumb college internet) I can connect to the game servers fine but he cannot.

    I tried the firewall tips for Vista, but I can't seem to get his to work

    Tech Support never answered his e-mail after the initial firewall settings change didn't help
    [charsig=http://lotrosigs.level3.turbine.com/0920d00000011c1cc/01006/signature.png]Jadieladie[/charsig]
    [color=#00FFFF]Swiftbows[/color] 65 Hunter [color=#00FFFF]Corliss[/color] 65 Warden
    [color=#00FFFF]Commandant[/color] 65 Captain-Surviving Leader of [color=#FFFF00]Our Redemption is Nigh[/color]

 

 

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