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  1. #1
    Join Date
    Mar 2009
    Posts
    2

    dissapearing characters?

    My friend is trying the game out (free trial) but hes having a problem. Last night, we ran a bit of the game, to like lvl 3 or 4, an he logged out. When he logged in today, it didnt save his character, and he was sent to the character creation screen again. This is really turning him off from trying this game cause "wow doesnt delete yer characters when yer offline".
    Need help plz

  2. #2
    Join Date
    Jun 2007
    Location
    Australia
    Posts
    163

    Re: dissapearing characters?

    Assuming the free trial period hasn't expired, that's got to be a bug. Better put a ticket in.
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  3. #3
    Join Date
    Mar 2009
    Posts
    2

    Re: dissapearing characters?

    9 days left

  4. #4
    Join Date
    Jul 2008
    Posts
    2,190

    Re: dissapearing characters?

    The most common causes of 'lost character' are:

    -logging in with a different username
    -logging into a different server

    If you've ruled both of them out, then definitely put in a ticket. Try in-game first, then tech.
    LOTRO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm. (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @LOTRO

 

 

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