We have detected that cookies are not enabled on your browser. Please enable cookies to ensure the proper experience.

Search:

Type: Posts; User: Victorie; Keyword(s):

Page 1 of 20 1 2 3 4

Search: Search took 0.01 seconds.

  1. Phones Close Early Thursday the 1st of November

    Account Management Phone Support will not be available on Thursday, the 25th of October. The phones will be open again for our regular hours at 10 AM Eastern on Friday, the 26th.

    Account...
  2. Replies
    1
    Views
    3,306

    Account, Billing and Purchase Issues

    Hey guys,


    We'are aware that our systems are currently experiencing some problems with the Account Management website and any updates on it, as well as card updates, point code redemptions and...
  3. Replies
    11
    Views
    2,206

    Re: LOTRO store crashes my client

    "Crashing" sounds more like a technical issue than strictly Account related. Moving to the Tech forum.
  4. Re: Gift Giving, Payments on Friends' Accounts and Manual Points Purchases

    Xandro, please check your PM's. ;)
  5. Thread: Email survey

    by Victorie
    Replies
    4
    Views
    1,511

    Re: Email survey

    You should be able to reload the survey in Internet Explorer or Firefox and the code should display.

    If that doesn't work, you can contact the Account Management team by web inquiry linked in my...
  6. Replies
    11
    Views
    3,280

    Re: Character transfer delay

    Hey guys,

    I'm happy to confirm this is now all set.
  7. Re: Gift Giving, Payments on Friends' Accounts and Manual Points Purchases

    GTCs have been previously been available in a variety of lengths, but were not always available on Digital River. I will certainly pass along the request for other lengths of GTC to be available...
  8. Re: Gift Giving, Payments on Friends' Accounts and Manual Points Purchases

    GTCs can be purchased from our Online Store (managed by Digital River). They take a wide variety of payment options, which may vary depending on your location.

    In some cases GTCs can also be...
  9. Replies
    1
    Views
    3,194

    Re: I Got banned for no reason

    Bans are not to be discussed on the forums. We can't help you here anyway. Please submit a web inquiry from the link in my signature to the In-Game department with any questions you may have.
  10. Replies
    50
    Views
    7,143

    Re: Want a refund on Isengard

    Hey guys,

    Let me start by saying that I'm sorry to hear anyone is/has experienced issues with card updates.

    I can confirm that we have recently made some improvements to our payment systems...
  11. Re: What to do when being ignored by Turbine?

    Account Support is the only team available via phone. They cannot see or assist with In-Game suspensions.

    If you have submitted a web ticket to the in-game department, when they get to it in the...
  12. Replies
    8
    Views
    989

    Re: Banned?! Please help!!!!

    I'm sorry, but we're not able to assist with account specific questions on the forums.

    If the Account Management support team can't assist, then you'll need to wait to hear back from the web...
  13. Replies
    2
    Views
    649

    Re: Appealing name change after expantion

    This sort of thing can't be discussed on the forums. Once you receive a response to your ticket, feel free to reply if you have any questions.
  14. Replies
    2
    Views
    70,810

    Statut des services payants (Premium)

    CHANGEMENT DE NOM DE PERSONNAGE
    995 Points Turbine

    Vous pouvez d’ores et déjà acheter des changements de nom de personnage à l’aide de Points Turbine dans le Magasin SdAO.

    Pour renommer un...
  15. Replies
    2
    Views
    70,810

    Kostenpflichtige (Premium) Dienste Status Sticky

    CHARAKTER-NAMENSÄNDERUNG
    995 TP

    Charakter-Namensänderungen können mit Turbine-Punkten gekauft werden, ganz einfach über den HdRO Store.

    Um einen Monster-Charakter umzubenennen, kaufen Sie...
  16. Account Management Phone Downtime 17th Aug

    Account Management phone support will not be available for a short period around 1:45 - 2:00 pm Eastern.

    The phones are now available as usual.
  17. Replies
    2
    Views
    1,154

    Re: Character Transfer?

    I am sorry, but we can't move characters between subscriptions or accounts. We've actually never been able to do this.
  18. Replies
    2
    Views
    708

    Re: Subscription gone since migration

    The key is already associated with your account, so you won't be able to use it again. (Codemasters keys can't be used in the Turbine system anyway.)

    There are several things that can cause the...
  19. Replies
    2
    Views
    1,803

    Re: PaybyCash (Sofortüberweisung)

    I'm sorry to hear you're having problems with your subscriptions. I am also sorry that we're not able to assist with account specific questions or updates on the forums. If you have already...
  20. Replies
    3
    Views
    786

    Re: Being Premium Account

    Please note that In-Game support cannot assist with account upgrades or the store.

    For any questions or assistance about your account status or the store, please call or submit a web ticket to the...
  21. Thread: abonnement

    by Victorie
    Replies
    1
    Views
    606

    Re: abonnement

    I'm sorry to hear you're having problems subscribing. I am also sorry that we're not able to assist with account specific questions or updates on the forums. Please contact the Account Management...
  22. Re: HELP! Isengard pre-order with a New account?!?!

    As Akkarrin noted, you can submit a help request via the web!

    Simply follow the directions in my signature to submit a ticket to the Account Management support team. Be sure you're clear on the...
  23. Replies
    8
    Views
    912

    Re: Upgrading Account?

    Though boxes and keys for older upgrades aren't available anymore, you can purchase all of the quest packs and/or expansions from the LOTRO store within the game. Be sure to read the pack/expansion...
  24. Replies
    2
    Views
    604

    Re: Confused about upgrade...

    I'm happy to let you know that selecting the 3 month plan again simply confirms that it is your next billing plan. It won't charge you again right away. Go ahead and complete the upgrade.

    If you...
  25. Replies
    1
    Views
    677

    Re: No Cancel Button on MyAccount

    If you're still having this problem, please submit a web inquiry or call Account Support for assistance. Contact information is in my signature.
Results 1 to 25 of 500
Page 1 of 20 1 2 3 4

This form's session has expired. You need to reload the page.

Reload