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  1. Replies
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    Sorry to hear this is happening. Submit a ticket...

    Sorry to hear this is happening. Submit a ticket using the information in my signature and we will be happy to review. Despite it happening with only certain accounts, it is likely a Tech issue.
  2. Adjusted Phone Hours on May 15th: 10am to 5pm

    Due to a company event, the Account Support phone hours will be adjusted on May 15th, 2014. Instead of the regular hours, the phones will be open from 10:00am to 5:00pm, Eastern US Time.


    The...
  3. Sorry to hear an agent didn't get back to you on...

    Sorry to hear an agent didn't get back to you on that first ticket. I think I know what happened. I'll follow up with you directly, we should be able to help out!
  4. Replies
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    48,082

    This error still indicates that the username you...

    This error still indicates that the username you are trying does not have a LOTRO subscription on it, and is therefore not the username used in the past. There may be a slight difference in spelling...
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    0
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    788

    Phones closing early on 4/17/14

    Due to a company meeting, the Account Support phones will be closing early on Thursday, April 17th, 2014. They will close at 3:30pm EDT. We are sorry for any inconvenience this may cause. You are...
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    1,496

    If you logged into the My Account website, and...

    If you logged into the My Account website, and are seeing no option to cancel, you may not be logging into the correct account. Double check the spelling of your username in the game launcher.
    ...
  7. Phones closed for PAX East (4/11 through 4/13)

    As many of you may know, PAX East is coming to Boston this weekend. This is right down the road from us here at Turbine, so the phones will be closed on Friday, April 11th through Sunday, April 13th,...
  8. The phones will actually be closing at 4:45pm...

    The phones will actually be closing at 4:45pm tomorrow, 4/8/14.
  9. Due to a last minute scheduling conflict, the...

    Due to a last minute scheduling conflict, the team meeting originally planned for today needs to be moved to Tuesday, April 8th.

    The phones will therefore remain open today until 7:00pm Eastern...
  10. Character transfers are again available at this...

    Character transfers are again available at this time. Thank you for your patience!
  11. (Rescheduled) Phones are closing early on 4/8/14, not 4/1/14

    On Tuesday, April 1st, 2014 the Account Support phone lines will be closing two hours early. At 5:00PM Eastern US Time they will close due to a Customer Service meeting. We apologize for any...
  12. Character Transfers are Temporarily Disabled

    Due to a recently discovered issue, we have temporarily disabled Character Transfers for Lord of the Rings Online. We are sorry for any inconvenience.

    We will update this thread as soon as we...
  13. Make Sure you Receive our Account-Related Emails

    Citizens of Middle-Earth,

    First and foremost, please make sure that you always keep the email address on file with your Turbine account up to date. This ensures that if you make a store purchase,...
  14. Replies
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    40,055

    Sorry to hear some of you are not seeing your...

    Sorry to hear some of you are not seeing your characters when trying to submit the transfer request. We are currently investigating this issue, and will post in this thread when we have more...
  15. Characters not showing when submitting transfer request

    Citizens of Middle-Earth,

    We have received a number of reports from players indicating they are not seeing their characters when trying to submit an automated transfer request. We are...
  16. Phones Closing Early on 2/15/14 due to ANOTHER Snowstorm

    Hello all,

    Here in the Boston area, the saga of snowstorms continues. Another storm is supposed to roll through the area on Saturday afternoon and evening. Once again, to ensure the safety of all...
  17. Phones closed on 2/13/14 due to Boston area snowstorm

    Hello all,

    Due to another snowstorm currently hitting the Boston area, our Account Support phone lines are closed today. As always, you are free to submit a ticket through our support website.
    ...
  18. Phones closed on 2/5/14 due to Boston area snowstorm

    Winter Storm Nika is just getting started here in the greater Boston area. To ensure the safety of our support agents during what is supposed to be a particularly tough morning commute, the Account...
  19. Phone Lines will open one hour late on 1/28/14

    Hello all,

    On the morning of 1/28/14, our Account Support phone lines will open at 11:00am EST instead of the standard time of 10:00am EST. This is because of an important Customer Service meeting...
  20. Phones Closing an hour early tonight (1/21/14)

    Another snowstorm has started here in the Boston area. To ensure a safe commute for all of our agents, the Account Support phone lines are closing within the next few minutes, at 6pm. We apologize...
  21. 2013's Worst Passwords + some security reminders

    Hey all,


    The website splashdata.com has just released its list of 2013's most common passwords. To maintain a secure account, please be sure to never use these passwords or passwords like them....
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    The phones will indeed also be closed tomorrow,...

    The phones will indeed also be closed tomorrow, January 3rd. Due to the forecast our building is closed. We plan to re-open the phones at 10:00am EST on Saturday, January 4th.
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    1
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    778

    Phone Closures due to Snowstorm

    Hey all,


    For the safety of our phone agents during the evening commute, the Account Support phone lines are going to be closed early again today due to an incoming snowstorm in the Boston area....
  24. Current Account Support Volume and Turnaround Times

    Residents of Middle-Earth,


    We greatly appreciate your continued support of Lord of the Rings Online. As we enter the holiday season, volume for the Account Support team here at Turbine has...
  25. Replies
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    547

    If you are still running into this issue, you can...

    If you are still running into this issue, you can try the purchase here (no log-in required) or use the contact information in my signature to call us directly for a manual purchase.
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