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  1. We made a recent update to LOTRO so that VIP...

    We made a recent update to LOTRO so that VIP subscription are now managed through the in-game store. Please review the following link for step-by-step instructions on how to reinstate your...
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    3
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    3,387

    I would try clearing your internet cache and...

    I would try clearing your internet cache and cookies if you haven't tried that already. Also, please make sure that your password contains the following:


    At least one uppercase letter
    At...
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    28
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    35,888

    You may be logging into a wrong username that was...

    You may be logging into a wrong username that was set up for another game, such as DDO. Please contact us using the info in my signature and we'll help look for your characters!
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    4
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    4,208

    VIP subscriptions auto-renew by default but you...

    VIP subscriptions auto-renew by default but you can cancel it at any time by logging into the myaccount.turbine.com website.
  5. @gallerians Unfortunately, we don't have...

    @gallerians

    Unfortunately, we don't have access to Steam's billing system to assist you with a refund or retrieve the keys for you. I would recommend escalating the issue to Steam Support. If...
  6. There currently isn't an option to disable store...

    There currently isn't an option to disable store purchase receipts, however you can set up a rule in your email client to send them all into a separate folder. I can't say whether this will be an...
  7. Please contact us using the information in my...

    Please contact us using the information in my signature and we'll be happy to search the account for you!
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    28
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    35,888

    @Flamelisk, Glad to hear everything has been...

    @Flamelisk, Glad to hear everything has been sorted out!
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    28
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    35,888

    @Flamelisk, do you have a ticket number so that I...

    @Flamelisk, do you have a ticket number so that I can review?
  10. @Tarlywyn, I moved your ticket to the correct...

    @Tarlywyn,

    I moved your ticket to the correct department so you should be getting a response within a business day.

    Thanks!
  11. @Lalaokati Your ticket was stuck in our system...

    @Lalaokati
    Your ticket was stuck in our system as you did not receive the confirmation email that you were supposed to reply to. I have manually forwarded it to the correct department and you will...
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    17
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    18,090

    @Fezzi, your ticket is in the right queue and...

    @Fezzi, your ticket is in the right queue and will be addressed as soon as possible. We definitely do apologize for the long delay as the Transfers Team is currently working through their backlog.
  13. Sorry for the confusion! The Samwise Gamgee's...

    Sorry for the confusion! The Samwise Gamgee's Starter Pack was removed from the store as it no longer provided the benefits that were described, mainly the 15 extra inventory slots. We still have...
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    4
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    15,280

    I'm glad to hear that we were able to help you...

    I'm glad to hear that we were able to help you out. Welcome back to Middle-earth!
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    4
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    15,280

    You should be able to log into the...

    You should be able to log into the myaccount.turbine.com website to confirm your VIP status. I also recommend checking your latest bank statement to see if a payment was successfully processed for a...
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    3
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    5,538

    @Croza, Please check your email. You should be...

    @Croza, Please check your email. You should be all set!
  17. @Winterwyn, Sorry about that. I totally missed...

    @Winterwyn, Sorry about that. I totally missed your post. Please check your email!
  18. @gabies, please check your email as well!

    @gabies, please check your email as well!
  19. Please check your email as I was able to send you...

    Please check your email as I was able to send you out a response. Thanks!
  20. @Fischerxyz, it looks like you were able to...

    @Fischerxyz, it looks like you were able to resolve the issue already but please contact us using the information in my signature if you need further assistance. Thanks!
  21. We are currently investigating an issue with...

    We are currently investigating an issue with product keys not redeeming properly on the MyAccount website. I was able to respond back to your email ticket to help you out further!
  22. Replies
    2
    Views
    7,542

    Yup, we are running a bit thin due to the...

    Yup, we are running a bit thin due to the holidays, but I was able to send you out a response @Statira. I hope that fixes everything!
  23. Replies
    5
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    13,880

    Sorry for any delays due to the holiday. I hope...

    Sorry for any delays due to the holiday. I hope my email response has resolved your issue!
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    5
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    13,880

    Hey there Urwendil! I do see that an agent has...

    Hey there Urwendil! I do see that an agent has responded back to your ticket. Please make sure that you follow-up with him via email so that we can assist you further with your Turbine Points...
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    1
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    8,039

    Hey there! I have located your ticket in our...

    Hey there! I have located your ticket in our system so I'll be sending you a response in a moment. I appreciate your patience!
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