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  1. An in-game GM wouldn't really be able to assist...

    An in-game GM wouldn't really be able to assist with this. Please submit a ticket to our tech support team instead at help.standingstonegames.com, as they are better equipped to troubleshoot this...
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    Sticky: 2018 Holiday Schedule

    Greetings!

    Please be aware that in accordance with certain holiday observations, in-game support will be unavailable on the following days/times:


    22 November
    24 December (after 3pm EST)
    ...
  3. Hey there! I'd certainly like to look into...

    Hey there!

    I'd certainly like to look into this too but in reviewing the tickets you've submit about this issue, both were actually resolved by the GM by assisting you with the door in both...
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    Yeah, we can set up your LOTRO account to work...

    Yeah, we can set up your LOTRO account to work with DDO. Just toss in a ticket to our support team using the link in my signature and we'll get you up and running.
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    It sounds like you probably had another account...

    It sounds like you probably had another account username to log into LOTRO. You can recover any other accounts associated with your email address by clicking on the "Forgotten your username?" link at...
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    Temporary In-game Support Hours Change

    Hey all,

    We have been making some changes to our in-game support staff and while this means that our GMs will be able to better address your in-game issues in the future, it does mean that we will...
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    Sticky: In-Game Support Reimbursement Policy

    Greetings,

    Please refer to the following information with regards to the In-game Item Reimbursement Policy.

    (PLEASE NOTE: Lost items due to compromised accounts fall under separate guidelines,...
  8. Sorry all - with support being unavailable this...

    Sorry all - with support being unavailable this past Friday, it does look there was some miscommunication from when the issue was first reported to those that completed the Raid for the first time on...
  9. The worlds have reopened! See you in game!

    The worlds have reopened! See you in game!
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    Customer Service Holiday Schedule 2017

    Customer Service will be unavailable on the following days due to Holiday observances/company events:

    November 23, 2017
    December 15, 2017
    December 19, 2017 after 6:00pm EST
    December 20, 2017...
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    Notes de la mise à jour 21.1

    Notes de la mise à jour 21.1

    Voici les notes de la mise à jour 21.1, sortie le lundi 21 août.

    Actualités et notes :
    Les fléaux de Gorgoroth sont apparus, à vous de les trouver et de les...
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    Update 21.1 Versionshinweise

    Update 21.1 Versionshinweise

    Hier sind die Versionshinweise für Update 21.1, veröffentlicht am Montag, dem 21. August.

    Neuigkeiten und Hinweise:
    Geißeln von Gorgoroth erscheinen jetzt und...
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    Update 21.1 Release Notes

    Update 21.1 Release Notes


    Here are the Release Notes for Update 21.1, released on Monday, August 21st.


    News and Notes:


    Scourges of Gorgoroth have now appeared for you to find and...
  14. Indisponibilité prévue des serveurs : lundi 21 août, de 14h00 à 18h00 CET

    Les serveurs SdAO seront indisponibles le lundi 21 août, de 14h00 à 18h heure française pour des raisons de maintenance. Merci de votre patience et à très bientôt dans le jeu !
  15. Geplante Server-Downtime: 14:00 Uhr - 18:00 Uhr CET Montag, 21. August

    Die HdRO-Spielserver werden Montag, den 21. August von 14:00 Uhr – 18:00 Uhr CET wegen eines Spielupdates heruntergefahren. Vielen Dank für eure Geduld und bis bald im Spiel!
  16. Downtime Notice: 8:00 AM - 12:00 PM Eastern (-4 GMT) Monday, August 21st

    The LOTRO Game Servers will be brought down on Monday, August 21st from 8:00 AM - 12: PM Eastern (-4 GMT) for an update to the game. Thanks for your patience, and we'll see you back in the game soon!
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    Hey all, We reached out to Kaspersky about...

    Hey all,

    We reached out to Kaspersky about this; they confirmed it was a false positive and have since have had it resolved. With that update, the LOTRO Client should be able to be launched...
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    Zu diesem Zeitpunkt sollten alle Käufe an die...

    Zu diesem Zeitpunkt sollten alle Käufe an die betroffenen Konten ausgeliefert worden sein.

    Sollten Sie, während des genannten Zeitraums, mehrfach versucht haben einen Kauf zu tätigen und dies...
  19. A l'heure actuelle, tous les achats devraient...

    A l'heure actuelle, tous les achats devraient avoir été crédités aux comptes concernés !

    Si vous avez fait plusieurs tentatives d'achat et n'aviez pas l'intention de "dupliquer" une commande,...
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    Update!

    At this time, all purchased content should now have been successfully delivered to affected accounts!

    If you attempted multiple purchases during this period and did not actually mean to...
  21. Bonjour à tous, Premièrement, nous aimerions...

    Bonjour à tous,

    Premièrement, nous aimerions vous présenter nos excuses concernant les problèmes liés à PayPal au cours de ces dernières semaines et vous remercier pour votre patience pendant que...
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    Hallo Alle, An erster Stelle möchten wir uns...

    Hallo Alle,

    An erster Stelle möchten wir uns für die Probleme die über die letzten Wochen durch PayPal entstand sind, entschuldigen. Wir bedanken uns für eure Geduld und Verständnis, während wir...
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    PayPal Issues - CS Update

    Hey all,

    First and foremost, we want to apologize for the issues surrounding PayPal over the past few weeks, and thank you for your patience while we worked with our partners to get this sorted...
  24. Server Restart 5:00 PM Eastern (-4 GMT) Friday, March 24th

    The servers will be brought down at 5:00 PM Eastern (-4 GMT) to address connection issues. Thanks for your patience, and we'll see you back in the game soon!

    Edit: The worlds are back up! See you...
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    Hey guys! We are aware of an issue currently...

    Hey guys!

    We are aware of an issue currently affecting the auction house and other game generated mail that has currency attached. If you detach gold from a mail and that mail is automatically...
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