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  1. Replies
    10
    Views
    3,981

    Hello folks, We have corrected this issue. ...

    Hello folks,

    We have corrected this issue. The $99.99/year price plan is now available. Simply log into myaccount.turbine.com and update your payment plan! If you have recently upgraded to a...
  2. Replies
    9
    Views
    3,220

    Re: BA - Vital Target missing??

    Thanks for reporting this issue - we're looking into it now.

    ~SDM
  3. Replies
    8
    Views
    2,721

    Re: Client crashes since Isengard

    Hello folks,

    Please post the client crash issue here. This will help us track and diagnose the problem more easily.

    Thanks!

    ~SDM
  4. Replies
    8
    Views
    3,140

    Re: LOTRO Client has stopped working

    Hello folks,

    Please post the client crash issue here. This will help us track and diagnose the problem more easily.

    Thanks!

    ~SDM
  5. Re: Pre-ordered RoI Legendary Edition, Code gives nothing but error codes

    Hello folks,

    This problem should now be resolved. Please go ahead and apply these keys to your accounts at https://myaccount.turbine.com.

    Thank you for your patience.

    ~SDM
  6. Re: Pre-ordered RoI Legendary Edition, Code gives nothing but error codes

    Hello folks,

    We're aware of this issue and working on a fix. Customer Service can assist with a manual fix in the meantime, but we hope to get this resolved shortly. Customer Service contact...
  7. Replies
    12
    Views
    1,652

    Re: Moving up to premium problem

    Hello folks,

    When contacting the Account Management Team to report this issue, please try to include the key if you still have it. That will help us troubleshoot the problem a little easier.
    ...
  8. Replies
    1
    Views
    1,152

    Re: Maximum Password Length should be increased

    Thank you for your feedback. We have passed it along to our security team for review.

    ~SDM
  9. Thread: Age requirement?

    by SDM
    Replies
    6
    Views
    3,018

    Re: Age requirement?

    Sure thing, we will add this information to the FAQ. :)
  10. Thread: Age requirement?

    by SDM
    Replies
    6
    Views
    3,018

    Re: Age requirement?

    Hello all,

    COPPA focuses on the collection of personal information for children under the age of 13. The best option is to not include any of your child's personal information when creating the...
  11. Phone Support - Unavailable after 6:00pm Tonight (2/2/11)

    Hello folks,

    Account Management Phone Support will be shut down at 6:00pm Eastern Time tonight (2/2/11) due to inclement weather and road conditions. An option will be available to leave a voice...
  12. Replies
    1
    Views
    1,088

    Re: VISA giftcard's ISSUE

    The Turbine Account Management Team should be able to assist with this issue. Please give us a call or send us an Email help request and we will look at this specific case and provide some...
  13. Replies
    53
    Views
    6,021

    Re: World Transfer Requests

    Hello folks,

    Please keep in mind that Premium Services are not guaranteed. These services are offered as a courtesy, by the Turbine Account Management Team, and have been delayed due to the free...
  14. Thread: points cost error?

    by SDM
    Replies
    2
    Views
    683

    Re: points cost error?

    We do have some rounding errors that may end up taking an extra point or two. We are working to correct this issue. Please feel free to send in a help request to the Account Management Team and we...
  15. Replies
    1
    Views
    806

    Re: Subscription billing error

    Hey Fayull,

    Please give the Account Management Team a call (or send an Email) and we should be able to figure out what is causing this issue.

    The $1.00 transactions are verification holds. ...
  16. Replies
    37
    Views
    7,508

    Re: LOTRO Points Purchase....At My Wit's End

    Hello Folks,

    If you experience any problems with the purchase process, please contact the Account Management Team. We can assist by processing refunds and/or point credits when problems occur. ...
Results 1 to 16 of 16

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