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  1. The kindly GMs have been trying to fix the issue,...

    The kindly GMs have been trying to fix the issue, but I've come across another problem.
    I put a ticket in, they have sent me the Aria of Valar in an envelope which appears in my inventory (I think...
  2. I've created the new alt, no Aria. Logging into...

    I've created the new alt, no Aria. Logging into Rana for a mo, walking into Mordor with kinnies :)
  3. So one of you make a new alt already and test the...

    So one of you make a new alt already and test the theory. I have not yet finished patching, my first act will hopefully be to create a new High Elf captain but that may be some time.
    Someone who...
  4. Cord, when you say "that is not a novice," you...

    Cord, when you say "that is not a novice," you mean who hasn't completed the starter area? You gain novice as you leave there. So the people posting above who are trying have ALL left the starter...
  5. OOOOOOOOOOOOOH! It's the other way round! You...

    OOOOOOOOOOOOOH! It's the other way round! You need to be on a beginner character, it can't be someone already in the main world!
  6. That was when they weren't sure if they could...

    That was when they weren't sure if they could supply the special goods on item, same time as release. This looks like they are giving goods now but the player logged an alt that was outside the Aria...
  7. Extra and related question then... what is not...

    Extra and related question then... what is not Novice level? I was aiming to add to an newly created High Elf Captain character. When can I expect to give to that one?
  8. Is this a newly created alt? They said low levels...

    Is this a newly created alt? They said low levels (I guess not-out-of-starter-region alts) won't get the Aria, until they are novice possibly? So that may be why you are not getting it on the one you...
  9. Khazneh1, we've been discussing this over on the...

    Khazneh1, we've been discussing this over on the following thread for two days and if you go near to the end of the thread, you will see we have the resolution now -...
  10. The refund to my PayPal account appeared this...

    The refund to my PayPal account appeared this morning.

    There is something that concerns me. While behind the scenes things are moving and being resolved (and I'm ever grateful once they realised...
  11. Hi Amorey, You were overcharged, 100% certain...

    Hi Amorey,
    You were overcharged, 100% certain because...

    I took some time away from the PC, in the meantime Cord and SSG have started the ball rolling on sorting this all out. Cord replied back...
  12. Replies
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    It's a code in the mail you apply to whichever...

    It's a code in the mail you apply to whichever account you want to when ingame - ie you use the store when logged into LOTRO.
  13. Hey, I would totally go with that (and pay it)...

    Hey, I would totally go with that (and pay it) but Cord said specifically on the web chat before that the prices we see initially should be right, no more extra VAT, for anyone. He also told us to...
  14. I got in touch with SSG customer account services...

    I got in touch with SSG customer account services to explain I am on of the people affected by the VAT issue, and I just got the following reply -



    I thought this issue was from THEIR side,...
  15. Hi, This has been discussed in the following...

    Hi,
    This has been discussed in the following thread and was brought up during Cord's recent stream
    ...
  16. Glad posting it helped someone else not get...

    Glad posting it helped someone else not get messed up ;) That was my intention and also to get it sorted from my side :D
  17. Cord is running a live stream on Twitch now and...

    Cord is running a live stream on Twitch now and has mentioned there is a store issue, it should be inclusive of VAT, and contact Account Support to let them know you have the issue on your order...
  18. More info for SSG - In-game on Laurelin,...

    More info for SSG -

    In-game on Laurelin, chatting in world chat - UK based player (Dedhil) has been charged tax on a debit card purchase - "i bought the 29.99 basic paid Order Total: 35.99GBP"
  19. Yes, UK is part of the EU, but on some things we...

    Yes, UK is part of the EU, but on some things we have different rules than the mainland EU. Digital sales from outside EU and UK *may* be one of them. It's still unclear if this is the issue - that...
  20. Thanks Marksten, so EU is definitely being...

    Thanks Marksten, so EU is definitely being charged extra too.
    It's unclear where people should order from if there is a US part that gives us GBP and a UK that gives us £ and you are neither in...
  21. I just went back to the link I originally gave...

    I just went back to the link I originally gave kinnies to see UK price and I almost sure I used that one to buy - I had a few windows open to various places at the time. Prices in £ and even the...
  22. That really needs to be made clearer on the...

    That really needs to be made clearer on the vendor's site - it looks more like Digital River has effed up than SSG itself.

    EDIT: mine are in GBP too. Clicking that symbol twice is a stupid thing...
  23. If you are getting it for £99.99 and no...

    If you are getting it for £99.99 and no additional £20 charge, and post info in here of your bill here, please at least state if you are NOT in the UK (or are for that matter). It will help with info...
  24. Well, I am in the UK and my PayPal has a UK...

    Well, I am in the UK and my PayPal has a UK address in there. And I definitely clicked on the GB flag at the start, so I could get my price in the correct amount. There is no reason to re-click that...
  25. I've just sent a PM to Cord to ask if he can...

    I've just sent a PM to Cord to ask if he can check in on this thread since there is definitely some weird stuff going on with Digital River's website and it still doesn't explain what the girl in...
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