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  1. @RaposaPeca the keys that are delivered should be...

    @RaposaPeca the keys that are delivered should be redeemed the same way:


    1)Log into game
    2) Openthe In-Game Store (Ctrl+S)
    3) Click “RedeemCode” at the top.
    4) Enter the code into the field....
  2. Replies
    7
    Views
    3,015

    Thank you for the reports! Between here and our...

    Thank you for the reports! Between here and our Customer Support team (thanks for tickets, everyone!) we found the issue.

    We'll be extending the sale through Sept. 4th, 2016 because of this...
  3. Region Pack: Far Anórien was listed in both the...

    Region Pack: Far Anórien was listed in both the Expansion and Quest Pack categories. This has been fixed and it's only listed in the Quest Pack category now.
    Sorry for the confusion!
  4. Replies
    3
    Views
    1,796

    Contacting our Customer Support team - they can...

    Contacting our Customer Support team - they can help straighten out any charge issues and subscription problems. http://support.turbine.com/
  5. They are considered Quest Packs, even if Region...

    They are considered Quest Packs, even if Region Pack is included in the name.
  6. Replies
    39
    Views
    8,087

    Yes, we are working on a solution for...

    Yes, we are working on a solution for reintroducing Character Transfer tokens, or more the point, purchasing Character Transfers.

    Since we're in the middle of testing and designing, we currently...
  7. East Gondor and Far Anorien are not included in...

    East Gondor and Far Anorien are not included in the sale for Aug 19th-25th because they are not expansion, or expansion quest, packs.
  8. Updated. Should take a few minutes to properly...

    Updated. Should take a few minutes to properly update.

    Cheers!
  9. Updated. Should take a few minutes to properly...

    Updated. Should take a few minutes to properly update.

    Cheers!
  10. Thank you all for your patience as we updated our...

    Thank you all for your patience as we updated our Key Redemption process. Keys that you buy from Steam, Digital River, Amazon, or another retailer, can now be redeemed through the in-game store.

    ...
  11. Replies
    0
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    7,052

    6/14/2016 In-game Store Subscriptions

    Lifetimers - Until LOTRO's next game update, they will be able to see and change their subscriptions; do not do this.


    Lifetimers - will see an inaccurate state of their account in myaccount as...
  12. Thank you all for your patience as we updated our...

    Thank you all for your patience as we updated our Key Redemption process. Keys that you buy from Steam, Digital River, Amazon, or another retailer, can now be redeemed through the in-game store.
    ...
  13. We’re wrapping up some final testing. We are...

    We’re wrapping up some final testing.

    We are planning to take Myaccount.turbine.com and our Account Creation page down from 11am – 12pm EDT, 6/2/2016 to deploy the changes.

    We’ll announce...
  14. For clarity - This is being done so that we can...

    For clarity - This is being done so that we can import our key redemption process into the in-game store.
  15. 5/20-6/1/2016 - Online offer maintenance.

    We want to announce that at 12:00pm EDT 5/20/2016, we’ll be temporarily interrupting our DLC/Offer sales on Steam, store.turbine.com, and Amazon. We plan to turn these back on June 1st, 2016.

    All...
  16. Replies
    128
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    18,766

    There have been some questions around the pricing...

    There have been some questions around the pricing of the new region pack: “Region Pack: Far Anórien”.


    We took into consideration of current pricing, historical pricing, free points, and what the...
  17. Replies
    9
    Views
    8,726

    I would strongly suggest contacting our Customer...

    I would strongly suggest contacting our Customer Support. They can help adjust your account as necessary.
  18. Just popping in to let you know that we've gotten...

    Just popping in to let you know that we've gotten the feedback. Thanks for posting this!
  19. We're extending our downtime by an hour. We...

    We're extending our downtime by an hour. We expect to be up by 11:00 AM Eastern. Thank you again for your patience!
  20. This payment method has been re-enabled. ...

    This payment method has been re-enabled.

    Again, sorry for the inconvenience.
  21. BOKU payment method - temporarily disabled

    BOKU has been temporarily disabled in order to review and find a solution to users being given error messages upon attempting to use the method.

    We'll update as soon as we have information.
  22. Replies
    1
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    32,623

    We are still looking into this issue. It will...

    We are still looking into this issue. It will remain hidden as an option in the in-game store until we have more information.

    PayPal can still be used to upgrade an account through...
  23. hi - thanks for the report. We have a bug...

    hi - thanks for the report.

    We have a bug filed on this and will be looking into a resolution. Thanks again for bringing it to our attention!
  24. Replies
    10
    Views
    6,926

    Hi! The Expansion Packs and Expansion Quests...

    Hi!

    The Expansion Packs and Expansion Quests are on sale.
    They are two separate items. This sale doesn't include Quest Packs, which are region specific.

    Also keep in mind that if you had...
  25. Reclaim Moria! 20% off Expansion Quests & More! January 8th – 14th

    http://content.turbine.com/sites/edm/lotro/store/landing_page/p11hd_en.png

    20% off Expansion Quests & More!

    January 8th – 14th

    ...
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