I stoped playing this game a year or so ago and recently I came back and my highest level character is gone. I don't know why he is gone but I want the character back. I could just start a new character but this is a former vip character so it is valuable to me. Is there a way to get this character back?
Are you logging into the correct account/subscription? Are you then logging into the correct server? These are the two most common reasons for not finding a character. If you are certain everything is correct and the characters are not there, then contact Account Management.