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Forum: Account Support Questions

Look here for answers to your questions about your LOTRO account, including Pre-orders, subscription plans, etc.

Sub-Forums: Account Support Questions

 
 
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  1. If you are a Free player having technical issues or experiencing anything that prevents you from playing, post here!

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Forum: Account Support Questions

  1. Sticky Thread Sticky: Account Support FAQ

    Started by SpectreVortex, Apr 26 2015 10:50 PM
    • Replies: 0
    • Views: 10,360
    Apr 26 2015, 10:50 PM Go to last post
  2. Sticky Thread Sticky: Fraud Prevention FAQ

    Started by Fricassee, Jun 12 2015 03:58 PM
    • Replies: 0
    • Views: 11,124
    Jun 12 2015, 03:58 PM Go to last post
  3. Sticky Thread Sticky: In-Game Support Reimbursement Policy

    Started by CS_Alkaid, May 03 2018 02:03 PM
    • Replies: 0
    • Views: 2,558
    May 03 2018, 02:03 PM Go to last post
  4. Sticky Thread Sticky: 2018 Holiday Schedule

    Started by CS_Alkaid, Nov 19 2018 02:46 PM
    • Replies: 0
    • Views: 692
    Nov 19 2018, 02:46 PM Go to last post
  1. A Word About Account Security

    Started by TurbineCS, Jan 18 2011 01:45 PM
    15 Pages
    1 2 3 4 5 6 7 ... 15
    • Replies: 365
    • Views: 44,291
    Feb 23 2011, 10:28 PM Go to last post
  2. 500 Monthly Points for VIPs, When do you get them?

    Started by mwm5062, Aug 19 2010 01:15 PM
    8 Pages
    1 2 3 4 5 6 7 ... 8
    • Replies: 175
    • Views: 45,752
    Nov 05 2016, 03:37 AM Go to last post
  3. Seige of Mirkwood and Adventure Pack Upgrade FAQ

    Started by Victorie, Oct 16 2009 09:26 PM
    6 Pages
    1 2 3 4 5 6
    • Replies: 148
    • Views: 50,409
    Nov 17 2010, 07:17 PM Go to last post
  4. Question VIP Subscription not granted - money although taken

    Started by Tordi, Mar 12 2017 09:26 AM
    6 Pages
    1 2 3 4 5 6
    • Replies: 132
    • Views: 11,843
    Apr 10 2017, 12:29 PM Go to last post
  5. Standing Stone Games Customer Service

    Started by CS_Alkaid, Dec 19 2016 01:16 PM
    5 Pages
    1 2 3 4 5
    • Replies: 110
    • Views: 29,187
    Feb 24 2019, 08:25 PM Go to last post
  6. Automated Character Transfers now available

    Started by TheColdblue, Mar 03 2014 12:24 PM
    5 Pages
    1 2 3 4 5
    • Replies: 108
    • Views: 42,137
    Jul 28 2015, 08:43 PM Go to last post
  7. Account Upgrade, Billing Update and/or 30005 Errors

    Started by riddles12345, Mar 27 2010 06:27 PM
    5 Pages
    1 2 3 4 5
    • Replies: 106
    • Views: 18,415
    May 02 2011, 01:40 PM Go to last post
  8. PaybyCash not available for EU residents, ETA for the fix?

    Started by Darantor, Jun 04 2011 02:41 PM
    5 Pages
    1 2 3 4 5
    • Replies: 103
    • Views: 17,581
    Oct 24 2011, 02:02 PM Go to last post
  9. Immediate cancellation of a subscription..

    Started by FluffyM, Sep 25 2010 05:38 AM
    5 Pages
    1 2 3 4 5
    • Replies: 100
    • Views: 10,691
    Sep 26 2010, 07:48 PM Go to last post
  10. Failed to add CC as Payment Method

    Started by difens, Jun 02 2011 05:57 AM
    4 Pages
    1 2 3 4
    • Replies: 97
    • Views: 15,114
    Aug 03 2011, 10:09 AM Go to last post
  11. VIP/lifetime monthly 500 tp missing.

    Started by Gagmuk, Feb 28 2013 04:00 PM
    4 Pages
    1 2 3 4
    • Replies: 87
    • Views: 9,327
    Aug 04 2013, 09:04 AM Go to last post
  12. Gift Giving, Payments on Friends' Accounts and Manual Points Purchases

    Started by Victorie, May 05 2009 12:40 PM
    4 Pages
    1 2 3 4
    • Replies: 83
    • Views: 58,361
    Dec 09 2014, 05:30 PM Go to last post
    • Replies: 79
    • Views: 13,974
    Apr 22 2013, 01:54 PM Go to last post
  13. I'd like my points.

    Started by Kherlin, Sep 11 2010 01:52 AM
    3 Pages
    1 2 3
    • Replies: 64
    • Views: 8,702
    Nov 19 2010, 06:36 PM Go to last post
  14. Paypal as payment method

    Started by shell808, May 10 2011 06:02 AM
    3 Pages
    1 2 3
    • Replies: 62
    • Views: 14,170
    Mar 14 2012, 12:11 PM Go to last post
  15. Unhappy "'No subscription for LOTRO found"

    Started by Strepsiades, Sep 17 2013 07:00 AM
    3 Pages
    1 2 3
    • Replies: 60
    • Views: 65,055
    Jan 12 2019, 12:31 AM Go to last post
  16. Error 30005 on ACCURATE Billing Info

    Started by GwegowySB, May 14 2011 03:00 PM
    3 Pages
    1 2 3
    • Replies: 59
    • Views: 13,782
    Jun 14 2011, 01:12 PM Go to last post
  17. Thumbs up World Transfer Requests

    Started by voxyn, Oct 11 2010 02:16 PM
    3 Pages
    1 2 3
    • Replies: 53
    • Views: 6,242
    Oct 23 2010, 09:29 AM Go to last post
  18. Want a refund on Isengard

    Started by datreus, Oct 09 2011 06:38 AM
    3 Pages
    1 2 3
    • Replies: 50
    • Views: 8,168
    Oct 10 2011, 12:06 PM Go to last post
  19. Update: The current status of Character Transfers

    Started by CarpeNoctem, Jul 24 2013 10:22 AM
    2 Pages
    1 2
    • Replies: 48
    • Views: 12,787
    Sep 25 2013, 09:37 AM Go to last post
  20. LOTRO Client Download Information

    Started by Patience, May 10 2007 12:01 PM
    2 Pages
    1 2
    • Replies: 47
    • Views: 213,175
    Sep 09 2009, 12:22 PM Go to last post
  21. Vip points

    Started by Rasakari, Mar 02 2013 09:37 AM
    2 Pages
    1 2
    • Replies: 44
    • Views: 3,172
    Mar 14 2013, 05:45 PM Go to last post
  22. Bonus Bag

    Started by Roaven, Aug 18 2012 10:45 PM
    2 Pages
    1 2
    • Replies: 43
    • Views: 8,602
    Oct 25 2012, 08:28 AM Go to last post
    • Replies: 43
    • Views: 3,891
    Dec 11 2017, 04:01 PM Go to last post
  23. Refuns Possible?

    Started by SHADOW83, Jun 09 2012 12:08 AM
    2 Pages
    1 2
    • Replies: 42
    • Views: 5,941
    Jun 14 2012, 12:00 PM Go to last post
  24. Visa Credit Card Will not update

    Started by toto704, Nov 12 2009 08:58 PM
    2 Pages
    1 2
    • Replies: 40
    • Views: 12,524
    Nov 16 2010, 03:00 PM Go to last post
  25. Angry In-game support doesn't even attempt to help you anymore

    Started by Elderban, Jul 13 2013 02:17 PM
    2 Pages
    1 2
    • Replies: 39
    • Views: 5,074
    Jul 17 2013, 04:03 AM Go to last post
  26. Unhappy Loyalty turbine points

    Started by Landelor, Sep 23 2010 07:54 PM
    2 Pages
    1 2
    • Replies: 39
    • Views: 7,330
    Sep 27 2010, 03:36 PM Go to last post
  27. Buyer Beware...

    Started by Greymantle, Dec 16 2011 08:40 PM
    2 Pages
    1 2
    • Replies: 39
    • Views: 3,978
    Dec 19 2011, 05:04 PM Go to last post
  28. Account hacked and Stripped...

    Started by Zacharias1973, May 31 2010 12:53 PM
    2 Pages
    1 2
    • Replies: 38
    • Views: 4,208
    Jun 30 2010, 08:19 PM Go to last post
  29. EU payment/debit card options

    Started by Beleg-Of-Doriath, Jun 16 2011 08:51 AM
    2 Pages
    1 2
    • Replies: 38
    • Views: 9,760
    Jul 06 2011, 06:54 PM Go to last post
  30. Question Tried To Pre-Order But.....

    Started by HeyDoMerryDew, Jun 05 2012 01:10 AM
    2 Pages
    1 2
    • Replies: 38
    • Views: 5,667
    Jun 16 2012, 05:09 PM Go to last post
  31. I Got Hacked....Again!

    Started by Grodo, Mar 13 2010 02:07 PM
    2 Pages
    1 2
    • Replies: 37
    • Views: 3,982
    Mar 14 2010, 09:04 AM Go to last post
  32. LOTRO Points Purchase....At My Wit's End

    Started by gandalf22, Sep 13 2010 09:53 PM
    2 Pages
    1 2
    • Replies: 37
    • Views: 7,815
    Oct 30 2010, 07:57 AM Go to last post
  33. Purchaced ROI my bank account was billed. No code

    Started by haydenfisher3422, Feb 24 2012 01:22 AM
    2 Pages
    1 2
    • Replies: 37
    • Views: 2,811
    Feb 24 2012, 08:39 PM Go to last post
  34. Question Rewards Steed has not been rewarded . . . .

    Started by Faewing, Jul 16 2012 01:44 PM
    2 Pages
    1 2
    • Replies: 36
    • Views: 6,737
    Jul 24 2013, 02:07 PM Go to last post
  35. security issues again at lotro?

    Started by Amberke, Dec 12 2011 06:53 AM
    2 Pages
    1 2
    • Replies: 36
    • Views: 4,826
    Dec 12 2011, 11:56 AM Go to last post
  36. VIP account not working

    Started by Helosie, Sep 11 2010 02:07 PM
    2 Pages
    1 2
    • Replies: 35
    • Views: 4,104
    Sep 19 2010, 04:03 PM Go to last post
  37. Game Time Card Update Problems

    Started by Asiltair, Jun 02 2011 07:58 AM
    2 Pages
    1 2
    • Replies: 35
    • Views: 11,467
    Sep 06 2011, 12:38 PM Go to last post
  38. Another hacked account

    Started by mirkrim1, Dec 17 2010 06:21 PM
    2 Pages
    1 2
    • Replies: 34
    • Views: 3,157
    Jan 17 2011, 09:00 AM Go to last post

 
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