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Forum: Account Support Questions

Look here for answers to your questions about your LOTRO account, including Pre-orders, subscription plans, etc.

Sub-Forums: Account Support Questions

 
 
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  1. If you are a Free player having technical issues or experiencing anything that prevents you from playing, post here!

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    Forum Statistics:

    • Threads: 4,966
    • Posts: 21,402
 

Forum: Account Support Questions

  1. Sticky Thread Sticky: Temporary In-game Support Hours Change

    Started by CS_Alkaid, May 03 2018 05:53 PM
    • Replies: 0
    • Views: 1,057
    May 03 2018, 05:53 PM Go to last post
  2. Sticky Thread Sticky: In-Game Support Reimbursement Policy

    Started by CS_Alkaid, May 03 2018 02:03 PM
    • Replies: 0
    • Views: 950
    May 03 2018, 02:03 PM Go to last post
  3. Sticky Thread Sticky: Fraud Prevention FAQ

    Started by Fricassee, Jun 12 2015 03:58 PM
    • Replies: 0
    • Views: 10,165
    Jun 12 2015, 03:58 PM Go to last post
  4. Sticky Thread Sticky: Account Support FAQ

    Started by SpectreVortex, Apr 26 2015 10:50 PM
    • Replies: 0
    • Views: 8,500
    Apr 26 2015, 10:50 PM Go to last post
  1. Unhappy Xsolla email warns of lifetime expiry

    Started by Larhanya_Theliel, Sep 20 2018 09:17 AM
    • Replies: 3
    • Views: 175
    Sep 20 2018, 12:41 PM Go to last post
  2. Funny Xsolla Subscription Notification

    Started by Tusky, Sep 20 2018 09:17 AM
    • Replies: 1
    • Views: 76
    Sep 20 2018, 11:52 AM Go to last post
  3. World Consolidation Giftbox

    Started by Xephita, Aug 13 2018 10:39 AM
    • Replies: 15
    • Views: 655
    Sep 20 2018, 02:46 AM Go to last post
  4. Exclamation Unable to chat on world channel

    Started by Iggymojungle, Sep 14 2018 01:30 PM
    • Replies: 2
    • Views: 125
    Sep 17 2018, 11:40 AM Go to last post
  5. Question Not receiving support-related e-mails

    Started by scratchtastic, Sep 17 2018 02:05 AM
    • Replies: 0
    • Views: 68
    Sep 17 2018, 02:05 AM Go to last post
  6. Angry account locked no replies from support

    Started by nayyyyyy, Sep 10 2018 10:26 AM
    • Replies: 4
    • Views: 459
    Sep 13 2018, 05:39 PM Go to last post
  7. Never got my lotro points

    Started by DrunkshipOfLanterns, Sep 07 2018 06:18 AM
    • Replies: 1
    • Views: 128
    Sep 07 2018, 10:07 AM Go to last post
  8. Vip character portrait frame

    Started by Djoks, Sep 07 2018 04:33 AM
    • Replies: 0
    • Views: 71
    Sep 07 2018, 04:33 AM Go to last post
  9. How to Cancel

    Started by Ananisapta, Sep 03 2018 12:02 PM
    • Replies: 2
    • Views: 213
    Sep 05 2018, 05:45 AM Go to last post
  10. Standing Stone Games Customer Service

    Started by CS_Alkaid, Dec 19 2016 01:16 PM
    5 Pages
    1 2 3 4 5
    • Replies: 102
    • Views: 23,276
    Sep 04 2018, 04:21 PM Go to last post
  11. Question SSG Support phone number

    Started by Tiggara, Sep 04 2018 01:55 PM
    • Replies: 1
    • Views: 158
    Sep 04 2018, 02:24 PM Go to last post
  12. No permissions on forums

    Started by Tavi, Aug 28 2018 05:33 PM
    • Replies: 2
    • Views: 240
    Sep 01 2018, 08:52 AM Go to last post
  13. Account Problem

    Started by Meepinater, Aug 23 2018 07:00 PM
    • Replies: 0
    • Views: 224
    Aug 23 2018, 07:00 PM Go to last post
  14. Registration for new player

    Started by mokkori, Dec 01 2017 04:55 AM
    • Replies: 8
    • Views: 637
    Aug 21 2018, 07:50 AM Go to last post
  15. Store didn't give me my product?

    Started by Harethalean, Aug 19 2018 10:19 PM
    • Replies: 0
    • Views: 162
    Aug 19 2018, 10:19 PM Go to last post
  16. Lotro stream

    Started by Kelung, Aug 19 2018 06:44 AM
    • Replies: 0
    • Views: 178
    Aug 19 2018, 06:44 AM Go to last post
  17. Angry Customer "Support"

    Started by Qertazus, Aug 14 2018 09:17 AM
    • Replies: 9
    • Views: 476
    Aug 17 2018, 01:37 PM Go to last post
  18. new account creation broken

    Started by RustyShadow, Aug 10 2018 06:37 PM
    • Replies: 6
    • Views: 485
    Aug 13 2018, 05:22 PM Go to last post
    • Replies: 4
    • Views: 410
    Aug 11 2018, 02:50 PM Go to last post
  19. Question temporary cancellation?

    Started by Legalam, Aug 06 2018 02:57 PM
    • Replies: 2
    • Views: 325
    Aug 07 2018, 08:17 AM Go to last post
  20. Missing LP for VIP

    Started by greatmom, Aug 01 2018 10:56 AM
    • Replies: 0
    • Views: 267
    Aug 01 2018, 10:56 AM Go to last post
  21. Character Did Not Transfer

    Started by FoundSurfing, Aug 22 2016 08:08 PM
    • Replies: 21
    • Views: 6,230
    Jul 29 2018, 09:58 AM Go to last post
  22. LOTRO online Account

    Started by John2090073, Jul 26 2018 06:11 PM
    • Replies: 1
    • Views: 281
    Jul 27 2018, 08:55 AM Go to last post
  23. Exclamation Custom Character Portrait bug

    Started by ChiefRA, Jul 20 2018 06:10 AM
    • Replies: 2
    • Views: 324
    Jul 24 2018, 10:45 AM Go to last post
  24. Can't change PW for other free account

    Started by Rheformed, Jul 15 2018 01:08 PM
    • Replies: 0
    • Views: 293
    Jul 15 2018, 01:08 PM Go to last post
  25. No subscription for LOTRO found

    Started by gnb, Jun 04 2017 05:25 PM
    • Replies: 9
    • Views: 4,387
    Jul 15 2018, 12:55 AM Go to last post
    • Replies: 1
    • Views: 372
    Jul 13 2018, 12:45 AM Go to last post
  26. LotRO Store still not working.

    Started by rivenweye, Jun 09 2017 05:22 AM
    • Replies: 6
    • Views: 1,723
    Jul 11 2018, 02:02 AM Go to last post
  27. Posting permissions: Images and attachments

    Started by Ismarond, Jul 05 2018 09:44 AM
    • Replies: 1
    • Views: 467
    Jul 05 2018, 12:52 PM Go to last post
  28. zip code

    Started by oggovog, Jul 02 2018 04:48 PM
    • Replies: 1
    • Views: 292
    Jul 02 2018, 06:07 PM Go to last post
  29. Missing characters

    Started by KingJamesWoodStrand, Jun 30 2018 09:26 PM
    • Replies: 1
    • Views: 250
    Jun 30 2018, 10:36 PM Go to last post
  30. going from 1 month vip to 3 months

    Started by mgurak, Jun 29 2018 06:51 PM
    • Replies: 2
    • Views: 451
    Jun 29 2018, 08:08 PM Go to last post
  31. account

    Started by Munch1369, Jun 27 2018 09:15 AM
    • Replies: 0
    • Views: 347
    Jun 27 2018, 09:15 AM Go to last post
    • Replies: 0
    • Views: 375
    Jun 20 2018, 09:04 PM Go to last post
  32. How long to get a reply to a ticket

    Started by Lisnari, Jun 15 2018 04:40 AM
    • Replies: 0
    • Views: 414
    Jun 15 2018, 04:40 AM Go to last post
  33. How to retrieve an old account?

    Started by Nyelle, Jun 05 2018 12:15 PM
    • Replies: 2
    • Views: 707
    Jun 12 2018, 02:26 AM Go to last post
  34. Change my useename

    Started by PuriVen, Jun 11 2018 04:52 PM
    • Replies: 1
    • Views: 349
    Jun 11 2018, 05:11 PM Go to last post
  35. Missing Store Points

    Started by EtherSword, Jun 09 2018 06:27 PM
    • Replies: 1
    • Views: 418
    Jun 09 2018, 07:26 PM Go to last post
  36. Account Confusion

    Started by Ananisapta, Jun 07 2018 05:28 PM
    • Replies: 1
    • Views: 476
    Jun 07 2018, 08:58 PM Go to last post
  37. Locked out of paid area

    Started by clancampbell, Jun 06 2018 12:22 PM
    • Replies: 2
    • Views: 430
    Jun 06 2018, 01:00 PM Go to last post

 
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