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Forum: Account Support Questions

Look here for answers to your questions about your LOTRO account, including Pre-orders, subscription plans, etc.

Sub-Forums: Account Support Questions

 
 
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  1. If you are a Free player having technical issues or experiencing anything that prevents you from playing, post here!

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    Forum Statistics:

    • Threads: 4,945
    • Posts: 21,270
 

Forum: Account Support Questions

  1. Sticky Thread Sticky: Standing Stone Games Customer Service

    Started by CS_Alkaid, Dec 19 2016 01:16 PM
    3 Pages
    1 2 3
    • Replies: 56
    • Views: 6,200
    Apr 19 2017, 03:31 PM Go to last post
  2. Sticky Thread Sticky: Fraud Prevention FAQ

    Started by Fricassee, Jun 12 2015 03:58 PM
    • Replies: 0
    • Views: 7,398
    Jun 12 2015, 03:58 PM Go to last post
  3. Sticky Thread Sticky: Account Support FAQ

    Started by SpectreVortex, Apr 26 2015 10:50 PM
    • Replies: 0
    • Views: 4,472
    Apr 26 2015, 10:50 PM Go to last post
  1. How do I get a refund for a product?

    Started by LikeViking, Today 04:38 AM
    • Replies: 2
    • Views: 86
    Today, 06:05 PM Go to last post
  2. Returning Lifetime Player...How do I

    Started by Dinara, Apr 15 2017 09:36 AM
    • Replies: 3
    • Views: 161
    Today, 01:11 AM Go to last post
  3. Post Character Transfers

    Started by Someguyinatux, Yesterday 08:41 PM
    • Replies: 1
    • Views: 65
    Yesterday, 10:14 PM Go to last post
  4. Store not allowing purchases

    Started by Nox27, Apr 25 2017 07:34 PM
    • Replies: 1
    • Views: 78
    Yesterday, 04:33 PM Go to last post
  5. Unhappy Redeeming gone wrong

    Started by TTempest, Apr 24 2017 04:24 PM
    • Replies: 3
    • Views: 154
    Apr 25 2017, 07:08 PM Go to last post
  6. how can I cancel subscription

    Started by gaphe, May 27 2012 05:20 PM
    • Replies: 11
    • Views: 15,672
    Apr 24 2017, 05:34 PM Go to last post
  7. Did not get anniversary gifts

    Started by mykidstjz, Apr 20 2017 11:33 AM
    • Replies: 1
    • Views: 94
    Apr 23 2017, 11:16 AM Go to last post
  8. Missing Steed of the Eldar?

    Started by DYMongoose, Apr 20 2017 10:31 PM
    • Replies: 1
    • Views: 83
    Apr 20 2017, 10:38 PM Go to last post
  9. Forum Name Change?

    Started by krazed99, May 18 2012 04:27 PM
    • Replies: 10
    • Views: 4,337
    Apr 19 2017, 11:28 AM Go to last post
  10. Question Account purchases

    Started by l3ulseye, Apr 18 2017 03:35 AM
    • Replies: 5
    • Views: 190
    Apr 18 2017, 04:46 PM Go to last post
    • Replies: 1
    • Views: 43
    Apr 18 2017, 02:07 PM Go to last post
  11. Logging in to account

    Started by mystikal911, Mar 27 2017 01:15 PM
    • Replies: 6
    • Views: 322
    Apr 17 2017, 01:53 PM Go to last post
  12. LP Refund

    Started by Flagron, Apr 05 2017 03:05 PM
    • Replies: 3
    • Views: 165
    Apr 17 2017, 12:57 PM Go to last post
  13. VIP

    Started by Berenhad, Apr 16 2017 07:31 AM
    • Replies: 3
    • Views: 139
    Apr 16 2017, 02:18 PM Go to last post
  14. Using an original Shadows of Angmar product key

    Started by Ullakkos, Apr 10 2017 11:41 AM
    • Replies: 4
    • Views: 181
    Apr 15 2017, 03:16 AM Go to last post
  15. Can't see specifics of my subscription

    Started by FeekSands, Apr 14 2017 08:45 PM
    • Replies: 2
    • Views: 74
    Apr 14 2017, 11:00 PM Go to last post
  16. Inventory Upgrade from Store Missing

    Started by Maulpayn, Mar 31 2017 06:38 PM
    • Replies: 9
    • Views: 365
    Apr 14 2017, 01:06 PM Go to last post
  17. Angry Steam purchased quad pack problem

    Started by Thallarion, Apr 12 2017 12:21 PM
    • Replies: 1
    • Views: 96
    Apr 12 2017, 11:10 PM Go to last post
  18. Does PayPal work again?

    Started by Evanirsb, Mar 25 2017 12:18 PM
    • Replies: 5
    • Views: 279
    Apr 12 2017, 11:07 PM Go to last post
    • Replies: 2
    • Views: 118
    Apr 12 2017, 01:35 AM Go to last post
  19. You must be a current or past subscriber

    Started by Chellcn, Apr 10 2017 09:46 PM
    • Replies: 3
    • Views: 194
    Apr 11 2017, 04:24 PM Go to last post
  20. Question VIP Subscription not granted - money although taken

    Started by Tordi, Mar 12 2017 09:26 AM
    6 Pages
    1 2 3 4 5 6
    • Replies: 132
    • Views: 6,956
    Apr 10 2017, 12:29 PM Go to last post
    • Replies: 1
    • Views: 85
    Apr 10 2017, 02:16 AM Go to last post
  21. zoning/loading not working

    Started by Sylexis, Apr 08 2017 10:49 PM
    • Replies: 0
    • Views: 83
    Apr 08 2017, 10:49 PM Go to last post
  22. VIP Purchase via Steam problem

    Started by d3v0ut, Mar 30 2017 01:34 PM
    • Replies: 2
    • Views: 189
    Apr 08 2017, 06:57 PM Go to last post
  23. Unhappy "'No subscription for LOTRO found"

    Started by Strepsiades, Sep 17 2013 07:00 AM
    2 Pages
    1 2
    • Replies: 46
    • Views: 42,959
    Apr 07 2017, 01:30 PM Go to last post
  24. Old Owner

    Started by Krystal-Shakel, Mar 30 2017 05:38 PM
    • Replies: 4
    • Views: 255
    Apr 04 2017, 09:08 AM Go to last post
  25. Problem with my account

    Started by Maxdemax, Mar 31 2017 06:19 PM
    • Replies: 4
    • Views: 329
    Apr 04 2017, 07:39 AM Go to last post
  26. So, no way for users to cancel VIP?

    Started by Budderfur, Apr 02 2017 08:44 PM
    • Replies: 2
    • Views: 208
    Apr 03 2017, 02:52 PM Go to last post
  27. Purchasing LOTRO points through steam

    Started by Yicky, Apr 02 2017 06:02 PM
    • Replies: 0
    • Views: 117
    Apr 02 2017, 06:02 PM Go to last post
  28. hobbit gift dissapeared

    Started by vankriedt, Mar 30 2017 03:22 PM
    • Replies: 1
    • Views: 154
    Mar 31 2017, 02:25 AM Go to last post
  29. Cannot Connect to Patch Server

    Started by Zhivaer, Mar 30 2017 05:41 PM
    • Replies: 0
    • Views: 122
    Mar 30 2017, 05:41 PM Go to last post
  30. Changing account email.

    Started by Eddandir, Mar 21 2017 04:13 PM
    • Replies: 1
    • Views: 143
    Mar 30 2017, 07:24 AM Go to last post
  31. Compte de mon chef de guilde hacké

    Started by Gorgulis, Mar 22 2017 12:11 PM
    • Replies: 4
    • Views: 203
    Mar 30 2017, 06:02 AM Go to last post
    • Replies: 13
    • Views: 526
    Mar 29 2017, 06:33 PM Go to last post
  32. Post VIP Resolution is Finally Here!

    Started by Haelior, Mar 29 2017 07:36 AM
    • Replies: 0
    • Views: 190
    Mar 29 2017, 07:36 AM Go to last post
  33. Turbine points from old account

    Started by Addofides, May 09 2016 09:12 PM
    • Replies: 3
    • Views: 363
    Mar 28 2017, 03:58 AM Go to last post
  34. Never got Extra Life rewards

    Started by Winds, Mar 27 2017 11:10 PM
    • Replies: 1
    • Views: 160
    Mar 28 2017, 03:45 AM Go to last post
  35. Logging in problem

    Started by Nishi, Mar 26 2017 10:02 AM
    • Replies: 1
    • Views: 156
    Mar 27 2017, 01:06 PM Go to last post
  36. Angry Error trying to purchase Samwise Gamgee's Starter Pack

    Started by F0urq, Jan 30 2016 11:53 PM
    2 Pages
    1 2
    • Replies: 28
    • Views: 14,457
    Mar 26 2017, 01:22 AM Go to last post

 
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