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THE LORD OF THE RINGS ONLINE UNITED KINGDOM TERMS OF SERVICE

THE LORD OF THE RINGS ONLINE
UNITED KINGDOM TERMS OF SERVICE

Last updated: May 12, 2011

THIS AGREEMENT IS A LEGALLY BINDING CONTRACT; PLEASE READ IT CAREFULLY. Welcome to The Lord of the Rings Online. Turbine, Inc. ("Turbine") is proud to provide you with access to the online service (the "Game Server") for use with an authorized, unmodified copy of The Lord of the Rings Online game software installed on your computer (together with any updates, the "Game Client"). Together, the Game Server and the Game Client make up the massively multiplayer online role-playing game The Lord of the Rings Online (the "Game"). This Terms of Service ("TOS" or "Agreement") governs your use of the Game Server, while The Lord of the Rings Online End User License Agreement (the "EULA") http://www.lotro.com/en/content/lord-rings-online-united-kingdom-end-user-licence-agreement, incorporated herein by this reference, governs your use of the Game Client. By connecting to or using the Game Server, you agree to be bound by the terms of this Agreement.

  1. Grant of a Limited License to use the Game Server. Subject to your agreement to and continuing compliance with this Agreement, you may use the Game Server solely for your own non-commercial entertainment purposes by accessing it with an authorized, unmodified (except for personal back-up purposes and to facilitate interoperability) Game Client. You may not use or access the Game Server for any other purpose or in connection with any other software, and any access or use outside the express scope of this license shall constitute a violation of Turbine's copyrights. The license granted herein confers no title or ownership in the Game (including without limitation the Game Server) and should not be construed as a sale of any rights to the Game. All right, title and interest in and to the Game and any and all copies thereof (including without limitation any and all titles, computer code, technology, themes, objects, characters, character names, stories, dialog, catch phrases, locations, concepts, artwork, music, etc.) are owned by Turbine or its licensors.
  2. Changes to Agreement and Game. Turbine may update this Agreement at its sole discretion, and you may be asked to review and agree to the revised version of the TOS once it becomes effective. If you do not agree to a revised TOS, you will not be permitted to continue playing the Game. If at any time you are no longer able to comply with the terms of the then-current TOS, you must terminate this Agreement and immediately stop using the Game. Upon providing reasonable notice to you, Turbine may change, modify, suspend, or discontinue any aspect of the Game at any time, and may also impose limits on certain features or restrict your access to parts or all of the Game without liability.
  3. Ownership. You understand and agree that you have no interest, monetary or otherwise, in any feature or content contained in the Game, including without limitation the Turbine account registered to you (the "Account"), in-game items, Turbine Points or in-game currency. You may not purchase, sell or trade any Account, in-game items, Turbine Points or in-game currency for anything of value in the real world without Turbine's express written permission, and any attempt to do so without Turbine's prior written consent shall be null and void. Upon providing reasonable notice to you, Turbine may revise, suspend, terminate or delete the Account at any time for any reason or no reason.
  4. Account Suspension/Deletion. UPON PROVIDING REASONABLE NOTICE TO YOU, TURBINE MAY SUSPEND, TERMINATE, MODIFY, OR DELETE THE ACCOUNT AT ANY TIME FOR ANY REASON, WITH OR WITHOUT NOTICE TO YOU. Most account suspensions, terminations and/or deletions are the result of violations of this TOS.
  5. Financial Transactions. You acknowledge and agree that Turbine is authorized, but not required, to act on payment instructions received from anyone using the Account. You authorize Turbine to (a) initiate debits or charges against your financial account or credit card periodically for the amount then due for purchases made; and (b) initiate any other debits or charges authorized by you or anyone using the Turbine Account registered to you. All payments must be made in U.S. dollars from a U.S. bank or via alternative payment methods made available by Turbine. You acknowledge that transactions may be facilitated by a third party payment processor (the "Processor"), and agree that Turbine may share your information, including information about your financial accounts, with the Processor for this purpose.
  6. Turbine Points. You may obtain "Turbine Points" from Turbine (or a third party authorized by Turbine) for use in connection with the Account. Turbine Points are a virtual currency which you may, at Turbine's discretion, exchange for virtual goods, services and attributes that can only be used in the Game. Turbine Points have no monetary value, and are not personal property. You have no rights in or to any Turbine Points whether associated with the Account or otherwise, and Turbine may delete Turbine Points from the Account for any reason, including without limitation your failure to comply with this Agreement. Turbine may restrict or terminate your ability to acquire Turbine Points at its sole discretion. The virtual goods, services and attributes offered by Turbine in exchange for Turbine Points may be discontinued, modified or removed from the Account by Turbine at any time in its sole and absolute discretion. Turbine may discontinue the Turbine Points program at any time, and Turbine has no obligation to continue making offers available for the redemption of Turbine Points. Turbine Points are non-transferable and non-exchangeable, and any purported transfer or exchange of Turbine Points with an entity other than Turbine is null and void. Turbine may restrict the award or use of Turbine Points based on your country of residence or other factors.
  7. Code of Conduct. You agree that you will abide by the Turbine Code of Conduct http://www.lotro.com/en/content/lord-rings-online-code-conduct, incorporated herein by this reference, and all applicable laws in connection with your use of the Game and the Game Server.
  8. Privacy Policy and Information Disclosure. Turbine is owned by Warner Bros. Entertainment Group ("Warner Bros.") and shares in its privacy practices. You acknowledge that you have read and understand the Warner Bros. Privacy Policy http://www.lotro.com/en/content/wb-privacy-policy, and that your information may be shared freely between Turbine and Warner Bros. You understand that Turbine may, with or without notice to you, disclose your Internet Protocol (IP) address(es), personal information, chat logs, payment information and other information about you and your activities in response to a request by law enforcement, a court order or other legal process, or if Turbine believes that doing so may protect your safety or the safety of others.
  9. In-Game Communications. YOU UNDERSTAND AND AGREE THAT TURBINE MAY MONITOR, RECORD, REVIEW, MODIFY AND/OR DISCLOSE (IN ACCORDANCE WITH APPLICABLE LAW AND THE WARNER BROS. PRIVACY POLICY) YOUR IN-GAME COMMUNICATIONS WITHOUT NOTICE TO YOU. Turbine is under no obligation to monitor in-game communications.
  10. Remedies. You acknowledge that Turbine may suffer irreparable damage if you breach any of the provisions governing ownership, the license granted or license limitations. You therefore agree that if you breach any of these provisions, in addition to damages and reasonable attorneys' fees, Turbine shall be entitled to enjoin such breach and to obtain specific performance of such provisions in any court of competent jurisdiction.
  11. DISCLAIMER OF WARRANTIES. THE GAME SERVER IS MADE AVAILABLE ON AN "AS IS" "AS AVAILABLE" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGMMENT AND AVAILABILITY.
  12. LIMITATION OF LIABILITY. PROVIDED TURBINE PROVIDES THE GAME AND/OR GAME SERVER WITH REASONABLE SKILL AND CARE, IN NO EVENT SHALL TURBINE, ITS PARENT, SUBSIDIARIES OR AFFILIATES BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND ARISING OUT OF OR RELATING TO THE GAME AND/OR THE GAME SERVER OR ANY USE THEREOF, INCLUDING WITHOUT LIMITATION ANY LOSS OF DATA OR GOODWILL, DISRUPTION OF SERVICE OR CLAIMS OF THIRD PARTIES. THE FOREGOING LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW, BUT SHALL NOT EXCLUDE LIABILITY FOR ANY LOSS OR DAMAGE ARISING FROM PERSONAL INJURY CAUSED BY NEGLIGENCE, [GROSS NEGLIGENCE], [WILFUL MISCONDUCT], FRAUD OR ANY WARRANTY IMPLIED BY LAW LIABILITY FOR WHICH CANNOT BE EXCLUDED.
  13. Further Limitation of Liability. In no event shall Turbine's aggregate liability, whether arising in contract, tort, strict liability or otherwise, exceed 125% the total fees paid by you to Turbine during the twelve (12) months immediately prior to the time such claim arose.
  14. INDEMNIFICATION. YOU HEREBY AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS TURBINE, ITS PARENT, SUBSIDIARIES AND AFFILIATES, FROM AND AGAINST ANY CLAIM, LIABILITY, INJURY, DAMAGE, LOSS OR EXPENSE (INCLUDING REASONABLE ATTORNEYS' FEES) INCURRED AS A RESULT OF, ARISING FROM, OR RELATING TO YOUR USE OF THE GAME AND/OR THE GAME SERVER.
  15. User Content. "User Content" means any communications, images, sounds, and all the material and information that you or anyone using the Account contributes through the Game or any Turbine-affiliated website (e.g., Turbine.com, DDO.com, LOTRO.com), including without limitation feedback about the Game. You hereby grant Turbine a perpetual, irrevocable, worldwide, paid-up, non-exclusive, license, including the right to sublicense to third parties, and right to reproduce, fix, adapt, modify, translate, reformat, create derivative works from, manufacture, introduce into circulation, publish, distribute, sell, license, sublicense, transfer, rent, lease, transmit, publicly display, publicly perform, or provide access to electronically, broadcast, communicate to the public by telecommunication, display, perform, enter into computer memory, and use and practice such User Content as well as all modified and derivative works thereof You hereby represent and warrant that you have, and have the documentation to establish, all necessary rights to grant the license referenced in the preceding sentence. To the extent permitted by applicable laws, you hereby waive any moral rights you may have in any User Content.
  16. Username/Password. When you register, you will be required to select a unique username and password. You may not share your username or password with anyone, except that you may be required to disclose your username to Turbine employees to obtain support. Turbine employees will never ask you for your password.
  17. Patches and Updates. Turbine may apply patches, updates and modifications (each an "Update") to the Game at any time, and gameplay may change after the application of an Update.
  18. Termination. This Agreement is effective until terminated. You may terminate this Agreement by deactivating the Account. In the event that you terminate or breach this Agreement, you will forfeit your right to any and all purchases of Turbine Points and other payments made in connection with the Game. You acknowledge and agree that you are not entitled to any refund for any amounts paid or pre-paid in connection with the Account prior to termination of this Agreement. Upon reasonable notice to you, Turbine may terminate this Agreement by deactivating the Account and you acknowledge and agree that you are not entitled to any refund for any amounts paid in connection with the Account, but not used up prior to termination of this Agreement. All Sections of this Agreement that by their nature should survive termination will survive, including without limitation Sections 3, 5, 6, 8-13, 18 and 19.
  19. Dispute Resolution and Governing Law. The terms set out in this Agreement along with any dispute arising from or related to such terms will be exclusively governed by and construed in accordance with the laws of England and Wales whose Courts will have exclusive jurisdiction in any dispute, save that Turbine has the right, at Turbine's sole discretion, to commence and pursue proceedings in alternative jurisdictions.
  20. Miscellaneous. The terms set forth in this Agreement, including the Disclaimer of Warranties, Limitation of Liability and Indemnification provisions are fundamental elements of the basis of the agreement between Turbine and you. Turbine would not be able to provide the Game (including without limitation the Game Server) on an economic basis without such limitations. Such Disclaimer of Warranties, Limitation of Liability and Indemnification provisions inure to the benefit of Turbine's licensors, successors and assigns. You agree that you are not considered, and shall not represent yourself as, an agent, employee, joint venturer, or partner of Turbine. You may not assign this Agreement, in whole or in part, without Turbine's prior written consent and any attempted assignment in violation of this provision shall be null and void. No waiver of any default, condition or breach of this Agreement shall constitute a waiver of any other default, condition or breach of this Agreement, whether of a similar nature or otherwise. Any provision found unlawful by a court or regulator having jurisdiction shall be deemed to be severed from the Agreement, but such severance shall have no effect on the enforceability of the remaining provisions of the Agreement. This Agreement, incorporating all the applicable documents referenced herein, represents the entire agreement between you and Turbine with respect to the Game Server and supersedes all prior agreements between you and Turbine pertaining to the Game Server. You must supply all necessary facilities, utilities and equipment necessary to play the Game, including appropriate computer equipment and Internet connections, at your sole risk and expense. In no event shall Turbine be liable for any failure of performance resulting from causes beyond the reasonable control of Turbine, including without limitation: acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials. This Agreement may be amended only by a writing executed by both parties.

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