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  1. #1
    Registriert seit
    21.12.2016
    Beiträge
    75

    Ticket Update - where?

    I reported a gold-seller today with the "report harassment" option. Minutes later I got a "Ticket Update" notification, but when I clicked it nothing happened. I don't know where to look for the updated information, can't find it anywhere. Where do I go to see the update since the notification didn't do anything? Is further action needed from me?

  2. #2
    Registriert seit
    05.03.2007
    Ort
    3 Harrow Rd., Bamborings, Shire
    Beiträge
    1.210
    It is annoying that the alert doesn't take you to it....

    In the main (esc) menu go to Help. Then there's a link to ticket tracking.

    The update won't be very informative, it'll probably just show the ticket has been closed, which in the case of gold spammers you can take to mean they've been banned/otherwise dealt with.
    Landroval - The Council of the Secret Fire Friendly, Casual, Mature, and always seeking more!
    .
    Musings on LOTRO and other games: www.killtenrats.com

  3. #3
    Registriert seit
    12.10.2012
    Ort
    Lancashire, UK
    Beiträge
    1.707
    Zitat Zitat von Halphast Beitrag anzeigen
    I reported a gold-seller today with the "report harassment" option. Minutes later I got a "Ticket Update" notification, but when I clicked it nothing happened. I don't know where to look for the updated information, can't find it anywhere. Where do I go to see the update since the notification didn't do anything? Is further action needed from me?
    You don't need to do anything else. You may, if you open the Help window again find a response under track tickets if you click on the ticket in the list. It will just be a fairly standard "Thank you" response.

  4. #4
    Registriert seit
    21.12.2016
    Beiträge
    75
    Zitat Zitat von Moondog548 Beitrag anzeigen
    It is annoying that the alert doesn't take you to it....

    In the main (esc) menu go to Help. Then there's a link to ticket tracking.

    The update won't be very informative, it'll probably just show the ticket has been closed, which in the case of gold spammers you can take to mean they've been banned/otherwise dealt with.
    Oh, nice! Thank you- I found it with this help. Glad to see I was doing the right thing.

 

 

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